EQ Security Cust Service Attn

Gregory Poole Equipment Company•Leland, NC

8d•Onsite

About The Position

Maintains overall yard security by properly receiving/disbursing equipment and greeting and referring customers for assistance. This role involves customer and visitor coordination, equipment handling and yard management, and records and inventory management.

Requirements

GED/High School graduate.
Three years of related experience.
Must have the ability to climb and operate equipment numerous times on a daily basis.
Exhibit and convey strong customer service skills.
The ability to operate or quickly master operating a variety of construction and industrial equipment.
Ability to read and comprehend shipping information and follow through on verbal communications.
Must have beginner/intermediate PC exposure to enter basic information into mainly MS software.

Responsibilities

Greet all incoming customers and drivers arriving in the equipment yard.
Inquire about customer needs and direct them to the appropriate sales or rental representative.
Serve as primary contact for non-GPEC drivers for inbound and outbound CAT-owned units.
Process paperwork for release of GPEC-owned equipment ensuring correct unit release.
Load and unload equipment for repair, service, rentals, returns, or sales.
Maintain yard in a neat and orderly fashion by arranging equipment, scraping the yard, and removing trash or scrap metal.
Stage equipment for pre-inspection by the GPEC shop.
Perform routine equipment preparations such as cleaning, checking and filling fluid levels, and making minor adjustments.
Transfer miscellaneous equipment items to other branches using the GPEC transportation system.
Maintain a daily gate log of all machine transactions on a GPEC company cellphone and distribute to appropriate personnel.
Account for attachments inventory by stamping and updating information in the gate log application.
Take digital photographs of used equipment and outgoing rentals and send to appropriate personnel.
Maintain records of HYG Finance machines and secure prior authorization for machine departures.