Security Contract Manager

Citadel Security USA•Denver, CO

1d•Onsite

About The Position

Citadel Security USA is seeking an experienced Security Contract Manager / Private Security Program Manager to oversee multiple client accounts and lead security operations across a diverse portfolio of commercial and mixed-use properties. This leadership position is responsible for ensuring exceptional service delivery, operational excellence, workforce management, regulatory compliance, and strong client relationships.

Requirements

Previous experience managing security operations, contract security programs, or multi-site security teams.
Experience supervising, coaching, and developing employees.
Strong scheduling and workforce management experience.
Excellent communication and customer service skills.
Ability to build productive relationships with clients and internal teams.
Strong organizational skills with the ability to manage multiple priorities.
Experience using workforce scheduling or security management software (TrackTik experience is preferred).
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Valid driver's license with a satisfactory driving record.
Ability to travel between assigned client locations as needed.

Nice To Haves

Experience managing commercial, retail, mixed-use, or multi-site security contracts.
Knowledge of private security operations, patrol management, and post order development.
Familiarity with guard tour technology and workforce scheduling platforms.
Experience managing contract budgets, staffing forecasts, and operational performance metrics.

Responsibilities

Provide operational leadership for multiple client contracts and security sites.
Serve as the primary point of contact for assigned client accounts.
Ensure all security posts remain staffed and contractual obligations are consistently met.
Conduct regular site inspections to evaluate officer performance, post conditions, and operational quality.
Review, update, and implement Post Orders and Standard Operating Procedures (SOPs).
Collaborate with clients and company leadership to improve security programs and operational effectiveness.
Monitor security activity, patrol compliance, and reporting through TrackTik.
Maintain accurate employee records and licensing documentation.
Track guard cards, certifications, and required qualifications.
Maintain workforce qualification records, including site-specific certifications and training.
Oversee security operations for large commercial, retail, and mixed-use properties.
Partner with property management, maintenance teams, and client representatives to resolve safety and operational concerns.
Ensure officers follow site-specific procedures related to patrols, parking enforcement, access control, emergency response, and incident reporting.
Monitor the quality and accuracy of all reports and documentation.