About The Position
The Customer Experience (CX) Security & Solution Delivery team collaborates across critical functions—including Customer Success, Sales, Support, and Product Engineering—to ensure a seamless, unified customer experience throughout the entire technology lifecycle. This role acts as the vital technical bridge between real-world customer environments and Cisco’s product teams, providing feedback to drive product evolution and innovation. The team is dedicated to designing, deploying, optimizing, and securing resilient architectures that protect customers' most critical assets while reducing risk. By leveraging cutting-edge security frameworks, AI, and automation, they help organizations navigate complex multi-vendor environments with simplicity and confidence. In this role, you will provide technical leadership and act as a trusted advisor to senior customer leaders and CXOs. You will lead the design, delivery, and optimization of complex Cisco and multi-vendor security solutions, aligning business objectives with modern threat management strategies and AI-driven SecOps.
Requirements
- Bachelor’s degree + 8 years of related experience, Master’s + 6 years, PhD + 3 years, or equivalent relevant professional experience in cybersecurity/network security architecture and solution delivery.
- Expert-level certification (e.g., CCIE Security) or equivalent industry credential.
- Proven experience designing, deploying, migrating, and troubleshooting complex enterprise security solutions.
- Demonstrated ability to act as a consultative technical advisor to executive stakeholders (IT Directors, CXOs) and cross-functional teams.
- In-depth expertise in industry security frameworks (e.g., CSF, NIST, ISO), threat modeling, and regulatory compliance standards.
Nice To Haves
- Hands-on experience with security automation, AI SecOps tools, and modern threat detection/response platforms.
- Current industry trend certifications (e.g., Cloud Security, DevSecOps, or advanced cybersecurity credentials).
- Demonstrated track record in developing reusable frameworks, compliance templates, or whitepapers/intellectual capital.
- Broad architectural understanding across hybrid cloud, enterprise networking, and Cisco security portfolio integrations.
- Prior experience presenting at major technical forums/conferences (e.g., Cisco Live, IETF) and mentoring technical talent.
Responsibilities
- Operate within the Adopt & Expand phases of the LAER model, ensuring the successful adoption of solutions and identifying new growth opportunities.
- Lead the strategic planning, design, and implementation of end-to-end security architectures, driving architectural convergence across security and broader Cisco technology domains.
- Partner with senior IT leaders and CXOs to assess security lifecycles, threat landscapes, and regulatory drivers, shaping technology roadmaps and delivering measurable business outcomes.
- Integrate Cisco and non-Cisco security technologies across heterogeneous enterprise environments, ensuring interoperability, resilience, and policy alignment.
- Champion the adoption of AI and automation across security operations (AI SecOps) to optimize delivery workflows, enhance threat detection and response, and develop reusable frameworks and intellectual capital.
- Mentor project delivery teams, collaborate cross-functionally with Sales and Product Engineering to drive product enhancements, and develop reusable assets and best practices that scale across engagements and elevate delivery standards.
- Develop vertical market expertise to align customer business needs precisely with Cisco’s technical solutions.
Benefits
- Opportunities to grow and build are limitless.
- Work as a team, collaborating with empathy to make really big things happen on a global scale.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
