Security Console Associate

DHRM•Richmond, VA

8d•Onsite

About The Position

The Virginia Museum of Fine Arts (VMFA) is seeking composed and attentive individuals to join its Security Services Department as a Security Console Associate. This entry-level position plays a vital role in maintaining the safety and security of the organization by monitoring surveillance cameras and alarms, managing communications, and facilitating coordination. The role involves assisting museum staff, documenting activities of the security force, and overseeing radio communications during emergencies. Security Console Associates also serve as liaisons with external agencies like fire, police, and EMS. The position offers a flexible schedule of up to 28 hours per week, with a minimum of 20 hours per week and an annual maximum of 1,490 hours.

Requirements

High mental alertness and strong attention to detail.
Use of hands and arms for tasks such as reaching, handling objects, and operating equipment (e.g., phones, notepads, and computers).
Clear vision for observing surroundings, reading, interacting with people, and monitoring security systems.
Continuous focus and attention while performing duties.
Ability to handle sensitive or confidential information responsibly.
Effective communication skills, both spoken and written, for sharing information and writing reports.
Sound decision-making and judgment to support agency goals.
Strong interpersonal skills to maintain positive working relationships.
Ability to quickly learn and use various computer applications.
Availability to work nights, weekends, and holidays.

Nice To Haves

Knowledge of applicable laws, rules and regulations pertaining to the responsibilities and professional conduct of unarmed and armed security officers.
Knowledge of principles, practices, and methods of loss prevention programs.
Prior experience in the security industry, law enforcement, military, or security experience in a cultural institution.
Current registration from the Department of Criminal Justice Services.

Responsibilities

Monitoring security surveillance cameras and disturbance alarms.
Managing phone communications.
Facilitating effective coordination via FM radio transmitters.
Assisting Museum staff as needed.
Maintaining detailed documentation of activities conducted by the armed security force.
Overseeing radio communications in emergency situations to ensure timely responses and operational efficiency.
Serving as critical liaisons between the security console and external agencies, including fire, police, and emergency medical services (EMS).