Security Communications Officer USAU

Stanford Health Care • Palo Alto, CA

11d • $33 - $38 • Onsite

About The Position

Stanford Medicine Security Services is seeking experienced Security Dispatchers to serve as the operational backbone of a complex healthcare security program supporting a substantial guard force across multiple hospitals, clinics, and facilities throughout the Bay Area. This is not a traditional dispatch position. Security Dispatchers function as real-time operations coordinators responsible for maintaining situational awareness across a fast-paced healthcare environment. From managing critical incidents and deploying field resources to monitoring sophisticated security technologies and coordinating emergency response efforts, Dispatchers play a direct role in protecting patients, visitors, staff, and assets. Successful candidates possess strong critical thinking skills, exceptional attention to detail, and the ability to remain composed while managing multiple competing priorities. They are comfortable operating advanced access control, video surveillance, alarm monitoring, and life safety systems while delivering outstanding customer service and maintaining clear communication with Security Officers, hospital leadership, clinical staff, and public safety partners. The ideal candidate brings 2-5 years of experience in a Security Operations Center, Emergency Communications Center, or a similarly high-volume operational environment. They excel in team-based settings, adapt quickly to changing conditions, and take pride in being the trusted source of information, coordination, and support during both routine operations and critical events. The Facilities Services division enhances health through leadership, collaboration, and innovation. Our team offers essential non-clinical support 24/7, ensuring safe operations and planning for future needs. We represent the intersection of planning, construction, general services, and facilities operations. Learn more about Facilities Services at: Facilities Services | Stanford Health Care . The Facilities Infrastructure & Safety (FIS) business unit is vital in ensuring the safety, security, and operational integrity of Stanford Health Care facilities while also managing disaster preparedness and complex building systems to foster a secure healthcare environment. FIS is made up of multiple departments aligned in focus: Environmental Health & Safety, Facility Field Services, Protective Services, Security Services, Office of Emergency Management, Facilities Engineering - Systems, Operational Technology, Facilities Engineering- Infrastructure, Facilities Services Response Center, and Facilities Administration and Operations. Stanford Medicine Security Services (SMSS) provides 24/7 support across all Stanford Medicine facilities, ensuring a secure environment for patients, staff, and visitors. The team focuses on proactive risk management, access control, emergency responses, and risk assessments to maintain safety across all locations.

Requirements

• High School Diploma or GED (General Educational Development) equivalent.
• Two (2) years of progressively responsible and directly related work experience
• Ability to adapt to and deal with change and ambiguity
• Ability to generate ideas, consult with departments, and coordinate administrative solutions to alleviate security problems
• Ability to observe and recall names, places and incidents, read and understand laws, ordinances, departmental rules and policies
• Ability to plan, organize, prioritize, work independently and meet deadlines
• Ability to relate to others in a calm, tactful and courteous manner
• Ability to solve problems and identify solutions
• Ability to speak and write effectively at a level appropriate for the job
• Ability to work in a fast-paced work environment
• Ability to work well with individuals at all levels of the organization
• Knowledge of computer systems and software used in functional area
• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
• Knowledge of police/law enforcement procedures and techniques
• Physical requirements as needed to perform the job functions
• CADL - California Drivers License - Valid And In State
• PPSO - California Proprietary Private Security Officer License required within 90 Days or SGRC - Security Guard Registration Card required within 90 Days

Nice To Haves

• 2-5 years of experience in a Security Operations Center, Emergency Communications Center, or a similarly high-volume operational environment.

Responsibilities

• Answers all telephone calls promptly and courteously.
• Triages calls rapidly, prioritizes and dispatches calls in appropriate order and importance.
• Closely monitors radio traffic during any situation presenting potential danger to the life or safety of personnel and dispatches additional personnel as needed.
• Maintains current status of personnel in the field.
• Maintains radio contact with officer personnel and enforces proper radio control and courtesy.
• Monitors CCTV system to identify suspicious people and circumstances and dispatches personnel as appropriate.
• Monitors fire and other system alarms and makes appropriate notification of alarm activations.
• Questions emergency callers to elicit complete and accurate information necessary for emergency response.
• Enters all appropriate information into the dispatch computer system.
• Maintains accurate records and logs reflecting the outcome and details of all calls and incidents.
• Responds to requests made at the customer window at the security operations center.
• Responds to the medical center during activation of Disaster Plan.
• Selects emergency response levels and personnel in accordance with established policies and procedures, as directed by the Security Operations Center (SOC) Supervisor or Watch Commander.
• Must display a thorough work process ensuring that each and every step in a critical process is completed.
• Must be able to fill in the position of Security Officer when operational needs dictate

Benefits

• Generous Paid Time Off - Start with approximately six weeks of PTO annually , with accruals that grow alongside your tenure.
• Education Assistance - Receive $2,000 annually in tuition reimbursement to support your continued professional development.
• Comprehensive Healthcare - Access competitive medical, dental, and vision benefits, including no-premium medical plan options.
• Retirement Security - Participate in a 403(b) program with employer contributions that increase based on length of service.
• Career Stability - Join a world-class healthcare organization committed to investing in its people and promoting long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED