Security Client Manager

Allied Universal • St.Louis, MO

8d

About The Position

Allied Universal is hiring a Security Client Manager to oversee key client relationships and security operations for a designated portfolio of small to medium-sized clients in St. Louis, Missouri. This full-time management role includes leading security teams, maintaining account performance, improving operational efficiency and profitability, and delivering quality service in compliance with company policies, industry standards, and regulatory requirements. The position is Monday through Friday, with some weekends required. Compensation is $68,000 base salary plus a $3,510 annual auto allowance, for stated annual compensation of $71,510, with 20% annual bonus potential. Company-provided resources include a fuel card, laptop, cell phone, air card, and travel and entertainment card.

Requirements

• One of the following education and experience combinations: a bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; an associate degree in one of those fields and at least three years of such experience; or a high school diploma and at least five years of such experience.
• A current driver’s license when driving a company or personal vehicle for business, and compliance with Allied Universal Driver Policy requirements.
• At least two years of experience driving operational goals.
• Ability to manage a large, dispersed team while fostering teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decisions, including understanding budgeting and financial reporting principles.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience using Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain frontline staff, including Security Officers, Field Supervisors, and Operations Managers.
• Use Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Improve operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and profitability.
• Oversee client performance metrics, including budgets, accounts receivable, accounts payable, and overall account health, while aligning with EBITA targets.
• Build and maintain client relationships; address security needs, reduce risks, manage crises, and implement corrective action plans.
• Develop protocols, training, and response strategies to improve operations and client satisfaction.
• Deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Develop action plans to promote safety and help prevent work-related injuries.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• 20% annual bonus potential.
• $3,510 annual auto allowance.
• Company fuel card.
• Company laptop, cell phone, and air card.
• Company travel and entertainment card with no out-of-pocket travel expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager