Security Bike Officer

Loews Hotels•Orlando, FL

1d•Onsite

About The Position

Responsible for utilizing a department issued bicycle and safety equipment to control access to, conduct physical inspections of and monitor guest and team member activity located at, the facilities, which constitute Loews Hotels at Universal Orlando. To ensure the safety and security of guests and employees and the protection of LHUO property and assets.

Requirements

Previous Security experience required.
Excellent observation, communication, guest service and report writing skills.
Valid Florida Driver License required.
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
Maintains signature lists of Management personnel authorized to sign package removal passes
Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
Prepares necessary maintenance requests for safety related maintenance requirements
Monitors Fire Control Computers
Documents all security related issues and assistance provided in appropriate Security reports
Logs, stores, and returns lost and found items in accordance with hotel policies
Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
Monitors and ensures compliance to hotel key control policies by all employees
Interacts with guests in a courteous and professional manner
Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
Completes all daily reports in accordance with the Safety Security Manual
Shall operate departmental vehicles to include vehicles and specifically bicycles.
May assist in the collection/distribution of employee uniforms
May assist in the distribution of employee paychecks
May assist in obtaining materials from Storeroom areas during non-operating hours.
Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
Additional patrolling duties include riding their assigned bike or department vehicle into all garages and parking lots from ground floor to top floor.
Must be observant and engaging with all guests and team members, making them aware of their presence.
At times may have to provide traffic direction and control on hotel property
Operates radio communications equipment across multiple locations and channels
Passes a Security department approved LEBA certification test
Other duties as assigned