Security Associate- Full Time

The Marcus Corporation•Milwaukee, WI

9d•Onsite

About The Position

The Pfister Hotel is seeking a Security Associate to join their team and maintain its iconic legacy. This role is crucial for ensuring a safe and secure environment for guests, associates, visitors, and hotel assets. The Pfister Hotel, built in 1893, is a historic icon in Milwaukee, known for its gracious service and impeccable style, holding AAA Four Diamond status for over 50 consecutive years. The ideal candidate will be passionate and energetic about delivering exceptional experiences in a premier luxury hotel setting.

Requirements

High school diploma or equivalent preferred; previous experience in security, hospitality, guest services, military, law enforcement, or public safety preferred.
Excellent verbal, written, and interpersonal communication skills, with the ability to interact professionally with guests, associates, and emergency responders.
Ability to remain calm under pressure, exercise sound judgment, and effectively manage multiple priorities in emergency or high-stress situations.
Strong report-writing and documentation skills, including the ability to prepare clear, accurate, and objective incident reports.
Basic computer proficiency and the ability to learn and operate CCTV, access control, incident reporting, and other security systems.
Demonstrated commitment to professionalism, confidentiality, teamwork, and exceptional guest service, with the ability to work both independently and collaboratively.
Ability to work a flexible schedule, including days, evenings, overnights, weekends, holidays, and special events, and perform the physical requirements of the role, including extended standing/walking, climbing stairs, and lifting up to 50 pounds.

Responsibilities

Maintain a safe and secure environment for guests, associates, visitors, and hotel assets through proactive security measures and regular property patrols.
Monitor and respond to security and safety incidents, including emergencies, suspicious activity, disturbances, injuries, and guest concerns, using sound judgment and de-escalation techniques.
Conduct routine inspections of guest areas, public spaces, parking facilities, restricted areas, doors, locks, emergency exits, and life-safety equipment to identify and address potential risks.
Operate and monitor security systems, including CCTV, alarms, access control systems, radios, and other security equipment to ensure property protection.
Investigate incidents and document findings by gathering information, reviewing surveillance footage, interviewing involved parties, and preparing accurate, detailed reports.
Support emergency preparedness and response efforts, including fire alarms, evacuations, severe weather events, medical emergencies, and coordination with law enforcement and emergency responders.
Provide exceptional guest service and operational support by assisting guests with directions and escorts, managing lost and found items, handling package deliveries, and supporting hotel operations as needed.

Benefits

Competitive Pay
Early Wage Access
Paid Time Off
Discounted On-Site Self-Parking
401(k) employer match
Access to Employee Assistance Programs
Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
Complimentary, well-balanced meal every shift.
Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
Health and Benefit packages are available for full-time associates