Security Associate / Customer Service Greeter
About The Position
As a Crossroads Security Floor Associate, you’ll help provide a safe working environment for our teams and a positive shopping experience for our customers. Crossroads locations are fast-paced lively second-hand clothing retail stores where customers buy and sell their gently used fashion. You will balance keeping Crossroads secure and safe while also acting as a welcoming presence and guide to our guests as they come in the front door. Exceptional customer service and good judgment are a must. Some experience in loss prevention and de-escalation techniques is preferred.
Requirements
- Prior experience in security (1 year+)
- Must be authorized to work in the United States.
- Experienced. You’re a pro at providing un-armed surveillance.
- Team-oriented. You’re a people-person who loves working as a team.
- Compassionate. You embody our core values of service, inclusion and education and take a human-centered approach when resolving conflict.
- A Problem-solver. You are quick to come up with solutions when issues arise.
- Calm + Friendly. You have a calm but focused presence. You’ll be the first and last person our customers see, setting the tone for their experience with our brand.
- Respectful. You understand professional boundaries in the workplace.
Nice To Haves
- Some experience in loss prevention and de-escalation techniques is preferred.
Responsibilities
- Provide a physical, yet friendly, presence. You will offer security support at all times while providing genuine hospitality and warmth.
- Welcome customers. You will welcome, direct, and educate customers.
- Anticipate + Respond. You will work to de-escalate any disruptive incidents in collaboration with your leadership team.
- Be a team-player. You will communicate well with all staff to deliver the best customer experience possible.
- Assist on the floor. You may be tasked with keeping the sales floor clean and tidy during downtime, or with putting clothes out on the sales floor.
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Sick paid time off
- Medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!
- Vacation time
- Time and a half pay for select holidays
- Flexible scheduling
- Liveable hours
- Contribute to your 401(k). Free money? We’ll match up to 6% of your contribution as soon as you are eligible! We offer both a Roth and traditional 401(k).
- Generous discount on all merchandise including luxury consignment pieces- shop where you work!
- Clear pay ranges and always advertise pay for positions. We believe in pay equity.
- Earned Wage Access. Need money before payday? You’ll be able to access pay as you earn it through our partner app ZayZoon.
- Contribute to Commuter Benefits. Take public transit? We’ll contribute and match a portion of your commuter account monthly.
- Employee Resource Group (ERG)
- Quarterly Security Virtual Meeting
- Opportunities to bond with your team
- Onboarding & throughout your career, our training programs will set you up to win.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
