Security and Supervision Agent

GCL•Los Angeles, CA

6d•Onsite

About The Position

DIETL, a division of the Rock-It Company, specializes in fine art logistics providing transportation, customs brokerage, secure storage, installation and project management for museums, galleries, collectors, auction houses and cultural institutions worldwide. Trusted with some of the world's most valuable collections, DIETL delivers the expertise, precision and discretion that fine art demands. As the LAX Supervision and Security Agent you will play a crucial role in an environment where our employees excel and feel valued. Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a team that values teamwork, innovation, diversity, and excellence.

Requirements

Minimum of 2–4 years of professional experience in fine art logistics, air cargo operations, secure transportation, or a related field involving high-value or sensitive shipments.
Familiarity with airport operations, aviation security procedures, and cargo handling protocols is preferred.
Strong problem-solving abilities in fast-paced or time-sensitive environments.
Exceptional attention to detail with the ability to perform effectively under pressure.
Proven ability to collaborate effectively with diverse teams, including airline personnel, couriers, logistics partners, and teammates.
Prior experience within the fine art industry is preferred.
Ability to meet security clearance requirements as applicable.
Willingness and ability to work flexible and non-standard hours, including nights, weekends, and holidays, based on operational demands.
Possession of a valid driver’s license in good standing.

Nice To Haves

Familiarity with airport operations, aviation security procedures, and cargo handling protocols is preferred.
Prior experience within the fine art industry is preferred.

Responsibilities

Provide on-site airport supervision to ensure the secure, compliant handling of fine art shipments.
Meet and oversee shipments at airline cargo terminals through palletization, vehicle loading, or release to tarmac supervision.
Track and monitor all supervised inbound and outbound flights in accordance with established schedules.
Maintain supervision schedules and provide timely reporting, including written updates and photographic documentation.
Handle, tender, and verify required shipping and airline documentation.
Supervise pallet build-ups and breakdowns in accordance with fine art handling and shipping standards.
Provide professional courier assistance and act on the courier’s behalf throughout all stages of transport.
Transport couriers between airports, cargo terminals, warehouses, museums, galleries, and designated locations as required.
Maintain positive, professional relationships with airline personnel, ground crews, and logistics partners to ensure efficient operations.
Identify and resolve operational issues in coordination with internal shipping coordinators, including follow-car or convoy supervision as requested.

Benefits

Generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
Comprehensive medical, dental, and vision plans.
Employer contributions to HSA if a high-deductible health plan is chosen.
Telemedicine through MDLive.
Mental health support through Employee Assistance Program.
401(k) match.
Employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
Generous paid parental leave for all parents.
Continuing Education Reimbursement.
Charitable Donation Matching.
Free tickets to client events (when available).
Regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
Supplemental insurance (accident, critical illness, hospital indemnity).
Pet insurance through MetLife.
Discounts on home and auto insurance through Farmers Insurance.