Security Ambassador

State of Colorado • Denver, CO

4d • Onsite

About The Position

Protect Colorado's rich past as a Security Ambassador at the History Colorado Center in downtown Denver. In this active, public-facing role, you will safeguard staff, visitors, students, events and priceless artifacts. You will communicate museum policies, perform facility safety checks, monitor exhibition galleries, and provide exceptional, welcoming customer service to ensure a safe environment for all. History Colorado Center is hiring for two vacancies.

Requirements

• Applicants must be residents of the State of Colorado at the time of application.
• 2 years of experience in customer service, security, or a related field (museum or cultural institution experience preferred) applying policies, procedures, or operational rules within a public-facing environment.
• Must become certified in First Aid, CPR, and receive AED training, if hired.
• Must be able to lift and move up to 25 pounds.
• Must be able to sit, stand, and/or walk for extended periods.
• Must be able to climb and descend stairs.
• Must be able to crouch and stand.
• Must be able to work under inclement weather conditions.
• Must be able to see, hear, and communicate safety and security incidents.
• Customer service: Help guests politely while keeping the space safe.
• Observation: Watch crowds and rooms closely to spot risks.
• Communication: Speak clearly and professionally to visitors and staff.
• Conflict resolution: Apply calm and caring de-escalation towards angry or upset people.
• Emergency response: Act fast during incidents, medical events, or threats.
• Technology use: Operate computers, security cameras, and alarms.
• Attention to detail: Notice hazards, visitor behavior, and/or safety vulnerabilities.
• Integrity: Ethically safeguard valuable assets and sensitive areas.
• Calmness: Stay steady during high-stress moments or alarms.
• Continuous learning: Accept feedback and proactively build knowledge.

Nice To Haves

• Museum or cultural institution experience preferred
• Experience working in a museum, cultural institution, or similar visitor-driven entertainment venue focused on immersive storytelling and public engagement.
• Experience following protocols and providing excellent customer service directly to internal and external customers.
• Experience typing and submitting detailed digital reports, logs, and daily work files.
• Experience in high-pressure situations and using de-escalation methods towards conflict resolution.
• Experience working independently and as part of a team.
• Strong communication skills, both written and verbal.

Responsibilities

• Greet and route visitors, perform telephone reception (transfer calls, take messages), and provide general museum, facility, and lost-and-found information.
• Monitor entry and exit points, control access to restricted areas, escort staff, contractors, or visitors when requested, and secure the building, interior areas, and lights during opening and closing procedures.
• Greet and check credentials, tickets, and passes at designated entry points to prevent unauthorized access.
• Continuously monitor cameras, physical alarm systems, fire protection, HVAC systems, and building environmental controls.
• Complete daily activity logs, submit online facility requests, and document and file online incident or police reports following set protocols.
• Ensure patron and staff compliance with general safety and security protocols.
• Conduct regular building and post checks with dispatch, inspect entry/exit points and interior areas each shift, and monitor the property for thefts, disturbances, vandalism, and unauthorized entry.
• Respond to emergencies (fire alarms, medical situations, security incidents), administer CPR or first aid as necessary, contact 911 or law enforcement, and assist with emergency evacuations, first-responder liaising, and alarm resets.
• Participate and support structured tabletop exercises.
• Maintain clear radio communication protocols with the Control Hub and internal teams.
• Maintain clear phone communication with law enforcement, emergency services, and internal teams.
• Collaborate with Security, Facility, and Guest Services teams.
• May support business-related transport duties and loading dock relief.
• Participate in ongoing training programs and professional development.

Benefits

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance, plus additional optional life insurance options
• Short- and long-term disability coverage
• 11 paid holidays per year plus generous vacation and sick leave accruals
• BenefitHub state employee discount program
• State of Health employee wellness program
• Excellent work-life programs, such as flexible schedules and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed