Security Ambassador - Racing

PENN Entertainment • Charles Town, WV

1d • Onsite

About The Position

Ensures the safety of employees and others in the racing and barn areas of HCCTR. Permits authorized persons to enter property. Reports critical situations to appropriate supervisor. Reports to the Security supervisor, any violations, acts or situations which are detrimental to the best interest of HCCTR. Watches for and reports irregularities such as fire hazards, leaking water pipes, etc. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures behavior and appearance are in compliance with established standards. Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential. Maintains a professional work environment with management and staff. Participates in meetings and training as required. Performs all job duties in a safe and responsible manner and reports safety hazards immediately. Maintains complete confidentiality of all company and patient information at all times. Prepares reports as requested or required.

Requirements

• Less than high school education; or up to one month of related experience or training; or equivalent combination of education and experience.
• Must have the ability to read and comprehend simple instructions, short correspondence, and memos.
• Able to effectively present information in one-on-one and small group situations to customers, employees and others.
• Effective in communicating and presenting information and responding to questions from supervisors, managers, fellow employees and/or the general public.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must obtain licensing with the West Virginia Racing Commissions every year of employment.
• Must be a minimum of 18 years of age.
• Must have good observation skills.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Must speak clearly and politely; respond well to questions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

• Previous customer service experience preferred.
• Displays excellent customer service skills and building positive team spirit.

Responsibilities

• Ensures the safety of employees and others in the racing and barn areas of HCCTR.
• Permits authorized persons to enter property.
• Reports critical situations to appropriate supervisor.
• Reports to the Security supervisor, any violations, acts or situations which are detrimental to the best interest of HCCTR.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.
• Maintains a professional work environment with management and staff.
• Participates in meetings and training as required.
• Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
• Maintains complete confidentiality of all company and patient information at all times.
• Prepares reports as requested or required.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED