Experienced Security Alarm Service Technician

Johnson Controls•New Castle, DE

9d•$29 - $41•Remote

About The Position

Johnson Controls is seeking an experienced Security Alarm Service Technician who will act as a troubleshooter and service expert. The role involves addressing customer concerns regarding security systems, advising customers and the customer care center on system status, and performing inspections. Responsibilities include repairing or replacing burglar alarms, fire alarms, CCTV systems, Card Access systems, and other security equipment. The technician will work independently from a remote location with provided tools and equipment, focusing on solving building inefficiencies and resolving service-related issues while acting as a trusted advisor to customers, offering solutions and upselling opportunities.

Requirements

High School Diploma or equivalent.
Minimum 3+ years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
Experience with Card Access/CCTV/IP cameras.
HIRSCH Certificate.
Excellent communication skills.
Electrical/Electronic background.
Valid driver's license.

Nice To Haves

Fire alarm experience preferred.
Some college preferred.
NICET II or greater preferred.

Responsibilities

Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment, and test for operation.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Service and repair Commercial security/Fire Alarm/CCTV/Card Access systems.
Provide recommendations and solutions to ensure facility is running efficiently, including identifying upselling opportunities.
Provide quotes to support recommendations and solutions.
Provide customers with the highest level of service to solve building inefficiencies and resolve service related items.