Security - Security Agent

Pacific Hospitality Group•Koloa, HI

1d•Onsite

About The Position

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. This role involves maintaining warm, hospitable guest relations, responding to individual guest needs, patrolling hotel areas for potential emergencies, warning or ejecting disruptive persons, transmitting and receiving messages, supervising operational procedures for emergencies like fire prevention, power outages, or other emergency situations, responding to and documenting guest or associate accidents, contacting and coordinating with proper authorities and Assistant Managers, resolving guest requests, complaints, or questions courteously and promptly, completing projects and assignments professionally, reporting items in need of repair, protecting guest safety and well-being, adjusting to high-pressure conditions, assuming responsibility for personal growth and development, conducting oneself professionally, expressing ideas clearly and effectively, working to resolve disagreements respectfully, and scrupulously following all Ko’a Kea Hotel & Resort policies and procedures.

Requirements

Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Knowledge of all hotel departments and functions.
Good mathematical and basic computer skills.
Ability to accurately use various Microsoft Office and PMS software.
Ability to actively listen to others.
Ability to learn quickly and work in fast paced position with constant guest interaction.
Ability to multi-task.
Ability to lift, push and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.
Ability to be a team player.

Nice To Haves

Knowledge of all hotel departments and events.
Good mathematical and computer skills.
High school education and relevant training and experience required.
Additional education preferred.
Knowledge of local area required.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Maintain warm, hospitable guest relations in all guest contact.
Responding to individual guest needs as they occur.
Patrol all areas of the hotel and its common areas being aware of any potential emergency situation.
Warn or eject those persons that create disturbances on the property.
Transmit and receive messages using all communication avenues.
Supervises all operational procedures for activities such as fire prevention, fire fighting, traffic control, power outages, or any other emergency situations.
Responds to any guest or associate accident and documents all the details of the event.
Contacting the proper authorities (police, fire department, or emergency response units) and coordinating their actions while at our hotel along with the Assistant Managers.
Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
Thoroughly completes projects and assignments professionally with care.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well-being.
Adjusts to high pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him/her self (acts and dresses) professionally at all times; sets standards for all.
Expresses ideas and conveys information clearly, effectively, and professionally.
Works to resolve disagreements and is respectful of peers and co-workers.
Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.