Security Agent

Pacific Hospitality Group•Phoenix, AZ

12d•Onsite

About The Position

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. Position Summary: We are seeking an experienced and professional Security Officer / Security Agent to safeguard hotel property, assets, guests, visitors, and team members. This role supports daily safety, security operations, emergency response, incident documentation, access control, and loss prevention while delivering exceptional service aligned with luxury hospitality standards.

Requirements

High school diploma or general education degree (GED), or equivalent combination of education and experience required; specialized police or security training preferred.
Minimum 2 years of related security experience preferred; 2-5 years of hospitality or security experience strongly preferred.
Hotel, resort, or luxury hospitality experience strongly preferred.
Knowledge of CCTV systems, camera monitoring, access control, key control, emergency response, fire/life safety systems, incident reporting, and investigative procedures.
Excellent customer service, communication, report-writing, conflict-resolution, patience, tact, and diplomacy skills with the ability to work with guests and team members from diverse backgrounds.
Ability to use property computer systems to record, store, analyze, and report security information; ability to use basic mathematics to solve problems.
Strong logic, reasoning, attention to detail, and problem-solving skills; ability to remain calm, alert, and professional during difficult guest interactions, busy activity periods, or emergencies.
Ability to speak, read, write, and understand English in order to understand instructions and safety rules and to communicate with guests, team members, management, and government agencies.
Ability to work independently with minimal guidance and as part of a team.
May require a valid driver's license in good standing with a clean driving record.
Ability to work flexible schedules based on business needs, including nights, weekends, holidays, alternate shifts, and emergency situations.
Must maintain a clean appearance and professional demeanor.
Experience with Forbes Travel Guide 2025 Hotel Standards preferred.
CPR, First Aid, and AED/Defibrillator certifications, or willingness and ability to obtain required certifications within 45 days of employment.
TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment.
Fire Life Safety training preferred.
Certified Protection Professional (CPP) preferred.
Law enforcement or military background preferred.

Nice To Haves

Specialized police or security training preferred.
2-5 years of hospitality or security experience strongly preferred.
Hotel, resort, or luxury hospitality experience strongly preferred.
Experience with Forbes Travel Guide 2025 Hotel Standards preferred.
Fire Life Safety training preferred.
Certified Protection Professional (CPP) preferred.
Law enforcement or military background preferred.

Responsibilities

Patrol hotel/resort property to ensure the safety of guests and team members and to protect hotel assets; answer house calls and assist guests and team members with safety, security, and hotel operations.
Investigate, record, and report accidents, incidents, missing items, alleged theft, unusual events, and other issues necessary for the safe and efficient operation of the property.
Prepare accurate incident and accident reports, monitor investigations through timely conclusion, document follow-up with guests, visitors, and team members, and escalate concerns to management as appropriate.
Contact, cooperate, and collaborate with outside law enforcement or government agencies when required to report or investigate incidents.
Monitor and maintain security systems and records, including CCTV/camera monitoring, shift activity logs, codebooks, emergency communications, alarm systems, and other reports used to identify security trends.
Administer the property key control policy, including key assistance, lock programming, access-control support, and related investigations as requested or required.
Review prior shift logs, debriefs, security concerns, reports, and activities; complete shift logs and pass relevant information to the next shift.
Coordinate security coverage and operational support for VIP guests, special events, conferences, high-profile functions, and emergency response needs as directed by hotel leadership.
Assist injured guests or team members and ensure proper documentation, reporting, and disposition of related reports.
Monitor, track, investigate, coordinate, and resolve Lost & Found matters in partnership with hotel departments, including follow-up on missing items and related incident documentation.
Follow all safety and security policies and procedures, report potential safety issues, and take immediate action during emergency situations.
Support fire and life safety efforts by checking alarm systems, safety equipment, fire equipment, building doors, service areas, delivery areas, and other secured spaces.
Provide security escorts to team members and guests as required or requested.
Maintain strict compliance with applicable OSHA, PPE, HAZMAT, and hotel safety requirements; report defective, damaged, lost, or improperly fitting PPE or equipment to management.
Maintain a professional appearance, conduct standards, and guest-service focus while effectively resolving complaints, defusing difficult situations, and communicating across departments.
Assist other departments as business needs require, which may include guest deliveries, simple engineering support, valet/bell support, front office support, or other related duties.
Report to work as scheduled, on time and on a regular basis, which is an essential function of the role.