Security Agent

Millennium Hotels and Resorts•Anchorage, AK

4d•Onsite

About The Position

As our Security Agent, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

Requirements

Passion for hospitality and delivering exceptional service
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Solutions-oriented mindset with attention to detail
Flexibility to work varied schedules, including evenings, weekends, and holidays
Patience, tact and diplomacy.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to write routine reports and correspondence.
Be professional in all interactions with guests and associates.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Must be able to communicate in a professional manner and respond with timeliness.
Excellent organizational and prioritization skills.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Previous security experience preferably in a hotel environment.
High school diploma or equivalent required

Responsibilities

Conduct patrols of entire facility to ensure the safest environment possible for all guests, patrons, visitors, employees, etc.
Write incident and accident reports
Participate in security investigations as required by management
Processing of items lost by guests, employees and visitors within the facility
Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Escort guests and employees as required to parking lots, provide same for employees carrying house banks
Ensure smooth, efficient operations aligned with brand standards
Identify opportunities for innovation and continuous improvement
Deliver consistent, high-quality results in a fast-paced environment
Deliver exceptional service rooted in passion for hospitality
Anticipate needs and respond with a solutions-first mindset
Create memorable, personalized experiences for every guest
Work collaboratively across teams to achieve shared goals
Communicate effectively and contribute to a positive work environment
Support a culture of respect, energy, and accountability
Follow all company policies, safety standards, and procedures
Maintain accuracy in processes, reporting, and documentation
Uphold a culture of accountability and operational excellence