Security Account Manager - Norwood
Securitas Security Services•Norwood, MA
•Onsite
About The Position
An Account Manager is responsible for overseeing daily security operations at assigned client sites. This includes supervising personnel, ensuring adherence to post orders, and maintaining a high standard of safety and professionalism. The role requires strong leadership, attention to detail, and a commitment to client satisfaction.
Requirements
- High School Diploma or GED required.
- Minimum 2 years of security management, military service, or law enforcement experience required.
- Strong leadership, communication, and organizational skills.
- Ability to remain calm and professional in high-pressure situations.
- Proficient in intermediate computer use and report writing.
Nice To Haves
- Experience onboarding and training new hires a plus.
Responsibilities
- Supervise Security Officers and Site Supervisors, ensuring all duties are performed in accordance with post orders and company policies.
- Train new staff members and review post procedures.
- Assist with coordinating shift coverage.
- Serve as the primary point of contact for client representatives, addressing concerns and ensuring service excellence.
- Respond to emergencies, conduct investigations, and file detailed reports.
- Coach, discipline, and evaluate staff performance; document actions and escalate as needed.
- Conduct regular site inspections and patrols to ensure safety and compliance.
Benefits
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
