Security Account Manager - TWIC Required

GardaWorld•Los Angeles, CA

5d•$85,000 - $91,100•Onsite

About The Position

Step into the dynamic role of Security Account Manager at GardaWorld! Join our dynamic team as a Security Account Manager in Los Angeles, CA, where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. As a Security Account Manager, you’ll handle client issues, communicate with key contacts, and build strong relationships to enhance security services. Your responsibilities will include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You’ll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services. The ideal candidate will bring proven leadership and management experience, hold a valid TWIC card, and demonstrate knowledge of Maritime Transportation Security Act (MTSA) regulations, ensuring compliance and readiness in a high-security energy environment. If you’re ready to make an impact as a Security Account Manager, be the driving force behind our client’s success and help us deliver unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.

Requirements

At least 21 years of age
Authorized to work in the United States
At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
At least two (2) years of management experience.
Holds a current Transportation Worker Identification Card (TWIC)
Experience and familiarity with Maritime Transportation Security Act (MTSA) regulations.
Great leadership and problem-solving skills, able to handle multiple tasks at once.
Good at building relationships, communicating, and paying attention to details.
Professional, self-driven, and skilled in using Microsoft Office and CRM software.
Positive, energetic, and good at strategic thinking and financial planning.
Experienced in managing projects and staying calm under pressure.
Honest and ethical, aligning with our company’s values.
Skilled in writing reports, client communications, and instructional materials.
Experienced in financial planning and understanding profit margins.
Good at handling challenges and managing stress effectively.
Excellent at written and verbal communication, customer service, and project management.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld Branch Teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases (CRM, ERP).
Review MSA compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including DSO assessments and overdue payment follow-ups.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
Write reports, client communications, instructional materials, and operating guidelines.
Demonstrate expertise in financial forecasting and margin analysis.