Security Access Manager- Operations

OTG•Houston, TX

16h•$60,000 - $70,000•Onsite

About The Position

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 10 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year. By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. And because our people drive our experiences, we offer some of the best compensation and benefits in the industry. We transform airport experiences. You drive it. An OTG Badging Manager is responsible for overseeing and administers the applications and verification documents, necessary to satisfy the Port Authority requirements for an airport badge in a timely manner. Interfaces with the Port Authority, the employees, the airport management, and the HR department and keeps track of and all terminal employee’s badge status. Follows up to facilitate processing as needed and ensures internal tracking process is recorded.

Requirements

Airport experience a plus
Process oriented
System exececution
Strong written and oral communication skills
Extremely detail-oriented
3 plus years’ experience in administrative duties
Able to effectively manage multiple priorities in a fast-paced environment
Sound decision-making skills
The ability to plan and prioritize
Excellent follow-up and tracking skills
Excellent MS Excel skills
Impeccable internal and external customer services skills
Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

Responsibilities

Schedule monthly in house audits.
Schedules all Security classes for newly hired crewmembers, Managers and Executives.
Provides oral and written instructions to newly hired crewmembers regarding Security Identification Display Areas (SIDA) and fingerprinting process, including personal identification requirements
Communicates clearly for each newly hired crewmember regarding the steps required on the Port Authority fingerprinting application
Travels to the Port Authority Administration Building for Issuing Officer related duties required
Records and maintains accurate badge data for the airport authority daily, weekly, monthly and or quarterly audits
Ensures that all OTG issued security badges are returned to the Port Authority at the point a crewmember resigns or is involuntarily terminated
Responds to all Port Authority notifications regarding (BOR) Breach of Rules/Violation for OTG crewmembers
Acts as a liaison between OTG Management and the airport authority stakeholders regarding security related policies and procedures
Tracks and communicates the progression of newly hired crewmembers and managers through the badging process and reporting their status to the Management team on a weekly basis.
Communicates "badge ready" notifications to all Managers and TLs, and prepares "badge ready" letters
Notifies HR of issues and expiration dates of all new badges to ensure tracking data in HRB