Securities Operations Specialist - WIM Ops Capacity Planning and Forecasting

Wells Fargo Bank•Charlotte, NC

4d•Hybrid

About The Position

Wells Fargo is seeking a Securities Operations Specialist to join the Workforce Management and Capacity Planning team within Wealth and Investment Management Operations. This role supports WIM Operations through the use of metrics, forecasting, and capacity planning to inform staffing strategies and operational performance. The position will be responsible for executing moderately complex business analysis, developing and maintaining capacity plans and forecasts, and applying statistical modeling to identify trends and operational drivers. The role will also support data automation efforts by running and refining SQL/SAS queries to integrate data from multiple sources. This position plays a key part in delivering Capacity Planning and Metric Command Center initiatives across WIM Operations.

Requirements

2+ years of Securities Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

1+ years of experience working with metrics, forecasting, staffing models, or capacity analysis, including call volume or workload planning
1+ years of experience utilizing data visualization tools (e.g., MicroStrategy, Tableau) for reports, dashboards, and graphical data representation
Knowledge and understanding of Brokerage Operations with strong knowledge of brokerage industry processes and controls
Ability to translate moderately complex technical, analytical, or data needs into clear requests and collaborative conversations across diverse teams
Strong analytical and research skills with high attention to detail and accuracy
Ability to influence and build strong working relationships across all organizational levels, including senior management
Proven collaborator with a track record of partnering across business lines to drive results and support shared initiatives
Solid problem‑solving skills with the ability to identify trends, evaluate alternatives, and recommend improvements
Effective organizational, multi‑tasking, and prioritization skills in a fast‑paced environment
Advanced Microsoft Office skills, including Excel

Responsibilities

Present recommendations for resolving low to moderately complex capacity situations; including staffing and volume impacts in Excel‑based models
Build, update, and quality‑check staffing and volume models in Excel; perform statistical modeling, sensitivity analysis, and regression testing using Python, SAS, SQL, or C++ to produce actionable recommendations for senior leaders
Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals; align on metrics, measurement, and performance planning cadence
Perform moderately complex data analysis to support and drive strategic initiatives and business needs, responsible for optimizing and implementing standardized Capacity Planning framework policies and procedures across WIM Ops and the implementation of Monthly Performance Planning meetings across multiple business teams
Be adept at statistical modeling, scholastic testing and working with and updating excel based staffing models, perform regression testing and identifying staffing impacts due to forthcoming initiatives, provide recommendations to LOB leaders and incorporate into staffing models.
Develop expertise in the following operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation, while supporting workflow efficiency and risk‑control analysis
Resolve low to moderately complex escalated issues within the scope of responsibility in Securities Operations and monitor outliers, volumes, and operational performance
Research low to moderately complex business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests, assessing impacts of forthcoming initiatives on workload and staffing
Exercise independent judgment in understanding trade settlement workflow controls to minimalize the effects of operational breakdowns while supporting standardized capacity planning controls
Support overall effectiveness of the team according to plans; monitor daily securities and cash related production work and escalate capacity or performance risks per procedures
Contribute and may lead implementation of projects, new or revised processes, and procedures that require coordination among operation teams and perform analysis for initiatives that support business strategies making decisions on matters with financial impact and risk, leveraging data‑driven insights
Optimize and implement standardized Capacity Planning framework policies and procedures across WIM Ops; own the business control framework for capacity planning procedures and success metrics, implement Monthly Performance Planning meetings, and conduct regular control and audit checks
Review and analyze basic or tactical functional operational tasks or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment related to low‑to‑medium risk deliverables using analytics, regression testing, and trend insights