Securities Operations Associate I

FIS • Little Rock, AR

3d • Onsite

About The Position

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?

Requirements

• High school diploma or GED.
• 2-3 years experience
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Effective people skills and sensitivities when dealing with others

Nice To Haves

• Banking or financial industry experience
• Experience working with basic technical issues in a banking environment

Responsibilities

• Reviews, analyzes, and interprets correspondence related to account maintenance.
• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements.
• Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance.
• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).
• Researches and resolves internal and externally submitted account questions and problems.
• Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications.
• Meets production standards for account servicing tasks:
• Completes account maintenance.
• Processes loan payoff requests.
• Processes paid loans.
• Follows up on insurance information, and processes insurance on accounts.
• Processes payments and payment exceptions.
• Performs escrow analyses.
• Prepares and executes annual escrow analyses.
• Monitors daily reports and follows-up as required.

Benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED