Secure View Trainer / Training Development Specialist

Clearwaters.IT•Joint Base Pearl Harbor-Hickam, HI

2d•Onsite

About The Position

Clearwaters.IT is recruiting for a Secure View Trainer / Training Development Specialist. In this capacity, they will be responsible for providing technical expertise and design, create, and lead instructional programs for the Secure View security platform.

Requirements

U.S Citizenship
Security + or higher
Able to obtain and maintain an interim Secret security clearance, and maintain interim IT-II eligibility when performance starts
Experience performing technical training in a classroom, workspace, and other environments, including traveling to military bases in other countries.
Possess experience working with customers and Remedy trouble ticketing systems.
Must be experienced with imaging laptops and desktop systems using imaging servers and removable media.

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred, but equivalent military training and/or directly relevant experience will be considered.

Responsibilities

Provide in-person and remote technical training to Customer Support Technicians, end users and others as the lead PACAF CSS trainers for the cross-domain access solution.
Travel to other bases in the AOR as necessary to provide training on the current or planned versions of the cross-domain access solution.
Use remote technologies, such as telephones, video teleconferencing, or computer-based virtual environments to provide training.
Record training to be posted in a central location on a varied list of cross domain access solution topics.
Coordinate the creation, shipping and delivery of training materials throughout the AOR.
Provide tier one Cyber Operations Services and troubleshooting in response to trouble tickets and to a wide range of clients on various devices including, but not limited to: workstations, Thin (Server based) Clients, laptops, and other devices.
Provide software installation and support.
Coordinate appointments with customers to troubleshoot on site or remotely assist and provide walk-through repairs.
Process, prioritize and resolve trouble tickets using BMC Remedy or like ITSM system on unclassified and classified networks.
Check ticket queue throughout the day to respond to different levels in priority for incidents.
Process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS).
Check CIPS throughout the day to respond to different levels in priority for incidents.
Process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (vESD) and Remedy or similar ITSM ticketing systems.