Secretary, Primary Care Internists

Cape Cod Healthcare•Hyannis, MA

10d•Onsite

About The Position

This position is responsible for greeting patients, managing appointments, handling payments, and maintaining patient records in a primary care setting. The role involves significant patient interaction, administrative tasks, and ensuring the smooth operation of the front office. The secretary will also assist with new personnel orientation and maintain professional development.

Requirements

Ability to read, write, and communicate in English.
High School graduate or equivalent.
Basic Computer skills.
Keyboarding skills at 30 words per minute.
At least one year of successful experience within the past 2 years as a secretary in a medical setting.
Knowledge of processing referrals/prior authorization.

Responsibilities

Greet patients and obtain/confirm demographic and insurance information.
Register patients into scheduling software and secure copies of insurance cards and identification.
Collect co-pays and payments, entering them accurately into the scheduling system.
Process patient receipts, reconcile daily cash receipts, and complete nightly batch reports.
Schedule patient appointments, including office visits, laboratory, and radiology appointments.
Process insurance referrals and prior authorizations.
Check patient eligibility using MASS REV’s and BMC.
Provide insurance information and obtain necessary patient consents (Health Care Proxy, Advanced Beneficiary Notice, HIPPA).
Answer telephone calls promptly, direct calls, and take accurate messages.
Retrieve and address voice mail messages hourly.
Forward and retrieve phone lines during office hours and inform the answering service of physician schedules.
Maintain physician’s daily appointment schedule and produce schedules and super bills.
Locate, pull, and prepare medical records for upcoming visits.
Maintain organization of patient charts, department records, and filing systems.
Affix proper identification and aging labels on all charts.
Assist in locating missing charts and compiling new charts.
Pull charts for telephone messages and distribute them as necessary.
Pull charts and attach patient results in a timely manner.
File correspondence, reports, and test results.
Re-file all charts taken out of file areas.
Photocopy and fax information.
Copy and provide medical records information for patients, outside agencies, and physicians.
Assist in the orientation of new personnel.
Assume professional responsibility for skill development and ongoing education.
Perform other related duties as assigned.
Provide service excellence to all patients, family members, visitors, volunteers, and coworkers.