26-1905 Secretary AMHS/Waverly Wellness

CMHA • Lansing, MI

3d • Onsite

About The Position

Under the supervision of the Adult Mental Health Services Waverly Wellness Coordinator, performs a variety of clerical duties & supportive services to clinical staff. Daily ongoing consumer contact; receives, screens and routes telephone calls; assists walk-in consumers and other visitors in ascertaining needs, explains departmental policies, procedures, and program operating guidelines, initiating necessary paperwork, and referring to appropriate staff. Additional duties include: typing, scheduling, and ongoing maintenance of consumer records in SmartCare, scanning and data entry. The secretary is responsible for verifying & maintaining up-to-date insurance coverage/eligibility to ensure timely billing of services rendered. Ability to communicate accurately and effectively both in writing and verbally is required.

Requirements

• High school diploma or G.E.D. is required.
• Two years’ secretarial experience or equivalent required.
• Must pass a Microsoft and Excel exam with a proficient score.
• Proficient in Microsoft Word & Excel is required.
• Ability to become proficient in SmartCare is required.
• The secretary is required to maintain a professional demeanor and appropriate boundaries with consumers at all times.
• Attention-to-detail and use of good judgment and knowledge.

Responsibilities

• Performs a variety of clerical duties & supportive services to clinical staff.
• Receives, screens and routes telephone calls.
• Assists walk-in consumers and other visitors in ascertaining needs.
• Explains departmental policies, procedures, and program operating guidelines.
• Initiates necessary paperwork, and referring to appropriate staff.
• Typing, scheduling, and ongoing maintenance of consumer records in SmartCare, scanning and data entry.
• Verifying & maintaining up-to-date insurance coverage/eligibility to ensure timely billing of services rendered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED