About The Position

A Brooklyn based agency that staffs providers for government programs is looking for an experienced Secretary to support their high-volume Social Care Network. This role could be a great fit for someone organized and proactive who can hit the ground running with minimal training and adapt as program requirements shift.

Requirements

  • Strong phone skills
  • Responsible, organized, and able to take initiative
  • Adaptable — able to handle shifting program requirements
  • At least 2 years of office experience preferred
  • Available part-time, 9:15 AM–2:45 PM

Responsibilities

  • Handle phone follow-ups with applicants
  • Follow up on forms submitted online, not just phone-based inquiries
  • Respond to inquiries via phone and email
  • Perform data entry and keep the database updated
  • Track all applicant communications and records so no inquiries fall through the cracks
  • Help applicants gather required documentation
  • Guide applicants through full submission into the system (administrative follow-through only — no interviewing or in-person meetings)
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