Secretary, CLAB (TEMP)

Cape Cod Healthcare•Hyannis, MA

8d•Onsite

About The Position

This is a temporary position for a Secretary in the CLAB (Clinical Laboratory) department. The role involves providing front-line customer service, managing patient information, processing orders, handling payments, and maintaining office operations. The secretary will be responsible for ensuring patient privacy, accurate data entry, and effective communication with patients, clients, physicians, and laboratory staff.

Requirements

Two years experience as a medical secretary
OR Associate degree with one year of experience in a healthcare setting
OR one year internal clinically related experience
Computer and keyboarding skills required
Knowledge of medical terminology

Responsibilities

Provide front-line customer service for the laboratory, communicating positively and friendly with patients, clients, and visitors in person and by phone.
Maintain patient privacy at all times.
Receive patients and visitors, obtaining necessary information confidentially and helpfully.
Admit patient information, demographics, and insurance information into the Meditech System or future LIS.
Take phone orders from physicians for walk-in, homedraws, and nursing home patients.
Transfer physician test orders into the LIS, ensuring accuracy and familiarity with test mnemonics and requirements.
Verbally instruct patients on specimen collection and pre-test requirements.
File reference lab results and enter results into LIS as needed.
Take patient payments, prepare receipts, and record payments in daily ledgers.
Prepare bank deposits.
File reports and requisitions, distribute mail and correspondence, transfer phone calls, and take messages.
Print reports for telecom sites and troubleshoot printing issues.
Assist in obtaining proper diagnoses and Medicare waivers.
Work collaboratively with C-LAB staff and related laboratory staffs.
Maintain cleanliness of the reception area and front office.
Keep office supplies stocked and perform general maintenance on office equipment.
Perform other related duties as directed by the management team.