Secretary, Medical Admin, Sr. (Pain Clinic) - 40 hours, days

UMass Memorial Health•Worcester, MA

8d•$20 - $34•Onsite

About The Position

Performs secretarial and administrative support services for assigned physicians where the work requires a basic knowledge of medical office procedures and a full range of medical secretarial skills. Duties involve interfaces with medical and administrative staff and patients.

Requirements

Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience.
Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Responsibilities

Transcribes medical reports for physicians from dictation.
Produces correspondence, reports memos, etc. from dictation drafts, models, etc.
Proof reads and corrects material.
Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
Accurately registers and updates patient information on computer based systems.
Notifies physicians or supervisor of priority items.
Schedules meetings for physicians.
Serves as receptionist.
Greets visitors and/or patients.
Ascertains their needs, and provides information as required.
Provides quality customer service.
Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities.
Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician’s guidelines.
Refers matters to appropriate person within department.
Issues and verifies patients’ managed care referrals.
Assists patients and insurers in resolving referral issues.
Assembles patients’ charts for physicians for scheduled patient visits.
Verifies patient’s insurance coverage and eligibility.
May escort patients to examination rooms and chaperone patients as required.
Collects co-payments from patients for visits.
Organizes and maintains physician’s charge logs of professional services and submits to appropriate areas.
Prepares encounter forms and may perform on-site charge entry processes, utilizing computer-based systems.
Routes test results to appropriate physician or other team member.
May processes standard business office paperwork, such as purchase requisitions, employment requisitions, employee time sheets, requisitions for supplies, expense vouchers, etc.
Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
May provide guidance to departmental personnel in medical office procedures.
Performs efficient filing, maintenance and retrieval of confidential medical records.
May assist in ensuring adequate office supplies and basic maintenance of office equipment.
May provide work guidance to clerical staff.
Collates, faxes, files, and distributes and retrieves documents and mail.
Records and relays messages.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, and seminars as required or directed.
Demonstrates use of quality improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.