SECRETARY, MEDICAL ADMIN SR (Outpatient Psych) 25 hours, days

UMass Memorial Health•Worcester, MA

6d•Onsite

About The Position

Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff.

Requirements

High School diploma.
6-12 months additional specialized medical secretarial/medical office training.
2-3 years of medical secretarial/administrative support experience.

Responsibilities

Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
Greets visitors and/or patients. Ascertains their needs, and provides standard information as required.
Fosters quality customer service.
Receives and addresses patient-care related phone calls.
Provides routine information on procedures and standard policies, refers matters to appropriate person within department.
Issues and verifies patients’ managed care referrals.
Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
Verifies patient’s insurance coverage and eligibility.
Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
May perform on-site charge entry processes, utilizing computer-based systems.