Secretary Level 3 (Detroit Hub)

Ferris State University•Detroit, MI

19d•Onsite

About The Position

Ferris State University’s College of Extended Studies is hiring a full-time, temporary Secretary Level 3 to provide responsible, independent secretarial support in accordance with established departmental policies and procedures. The position is located at the Detroit Hub in downtown Detroit and is a two-year appointment within the Clerical-Technical Association (CTA/MEA-NEA) bargaining unit. The anticipated start date is December 2026, though that date may be revised. The role supports students, faculty, staff, and the general public; assists students with registration changes; coordinates departmental events and activities; and maintains records, correspondence, and information systems. It also includes student-record and graduation-related tasks, supervising student employees, training lower-level clerical staff, and supporting university enrollment and retention initiatives. The position reports to an immediate supervisor and requires maintaining confidentiality, following university policies and applicable laws, and safely operating a university or personal vehicle when required. This is a 12-month position. The advertised hourly rate is $20.86, pursuant to the FSU and CTA/MEA-NEA agreement. A comprehensive benefits package is offered, including health care and vacation.

Requirements

Satisfactory completion of two years of college or equivalent; two years of full-time related work experience may substitute for one year of education.
Two years of prior work experience similar to the posted duties; two years of part-time work experience are equivalent to one year of full-time work.
Communicate effectively with students, faculty, staff, and visitors in various situations.
Input, retrieve, download, merge, and output information using software programs and systems.
Interpret students’ problems and direct them to appropriate resources.
Operate office machines and equipment, including computers, fax machines, multi-line telephones, and copiers, and make minor adjustments.
Perform basic mathematical operations accurately.
Plan, organize, and make sound judgments and decisions.
Use word-processing, spreadsheet, and database software.
Use proper grammar, spelling, punctuation, and arrangement of information.
Demonstrate successful experience working directly with people from diverse cultural, educational, socioeconomic, and life-experience backgrounds.
Maintain the required driving authorization if authorized to drive a vehicle as part of the duties.

Responsibilities

Answer or refer inquiries from students, faculty, staff, and the public concerning established policies and procedures.
Assist students with registration, drops, and adds.
Coordinate departmental functions, including recruitment activities, graduation, meetings, conferences, workshops, seminars, and athletic and fundraising events; schedule facilities, prepare agendas, and arrange services and equipment.
Establish and maintain filing and recordkeeping systems.
Answer routine correspondence independently and draft non-routine correspondence for supervisor review and approval.
Use computers to input, retrieve, download, and output information through various software programs and systems.
Interview, recommend for hire, and supervise student employees.
Perform duties defined in the Secretary Level 1 and Level 2 position descriptions.
Audit student scholastic records, check graduation applications, and determine honor status.
Prepare and maintain correspondence, memos, reports, and other information using word-processing, spreadsheet, database, and file-management software.
Research information to support incoming and outgoing communications.
Train lower-level clerical bargaining-unit members in characteristic duties.
Verify scheduling of course offerings, classrooms, and laboratories.
Maintain confidentiality of designated information in accordance with university policies and applicable state or federal laws.
Operate a university or personal vehicle safely when carrying out job responsibilities and meet university driving-authorization requirements, including authorization for a driving-record check.
Carry out responsibilities in accordance with university policies and applicable laws.
Cultivate an environment of belonging that values, respects, supports, and celebrates individual similarities and differences.
Support, promote, and develop university student enrollment and retention initiatives.
Perform other duties assigned within the position classification area.
Attend meetings and conferences in the supervisor’s absence.
Provide backup assistance for other clerical positions and perform routine office support duties.