Secretary II - Manhattan, Langone Orthopedic Center

NYU Langone Health • New York, NY

7h • Onsite

About The Position

This role is responsible for providing basic front-desk support for clinical intake operations. The successful candidate may provide assistance to less senior staff with completing intake-related duties.

Requirements

• High School diploma
• Three years of relevant secretarial/clerical experience
• Background in computer literacy preferred
• Light, accurate keyboarding skills required
• Excellent organizational, interpersonal and communications skills required
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Knowledge of medical terminology
• Knowledge of computer-based scheduling and appointment programs
• Excellent telephone skills
• Prior physician practice experience

Responsibilities

• Maintains and receives files for the area in an organized and up-to-date manner to facilitate retrieval, completing filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for the area section, logging materials with respect to time and date when applicable.
• Processes incoming and outgoing documents, securing appropriate signatures and forwarding them based on Medical Center procedures.
• Maintains supplies and cleanliness of the space, restocking as needed and notifying the supervisor of any shortages.
• Prepares simple, routine memorandum letters, labels, correspondence, and other documents, reviewing work for accuracy and completeness.
• Maintains routine calendars and assists in basic preparation for conferences.
• Maintains workload statistics and other data for departmental records, recording statistics at intervals designated by the supervisor.
• Assists with the completion of special projects, reports, and activities, ensuring accuracy and completeness of information.
• Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized.
• Provides reception assistance, including greeting patients, answering calls, and directing inquiries.
• Responsible for patient check-in and check-out, gathering demographic data, verifying insurance eligibility, and obtaining necessary signatures.
• Scans all necessary documents into the intake system.
• Monitors the intake work queue for timely completion.
• Refers patients with questions regarding insurance coverage or financial matters to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine material such as forms, letters, and envelopes neatly and accurately.
• Answers patient questions to ensure understanding and satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on privileged matters.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED