Secretary II - Primary Health Care (Designated)

Nova Scotia Health and IWK Health•Truro, NS

4d•CA$25 - CA$28•Onsite

About The Position

This is a designated position, requiring the successful candidate to self-identify as Indigenous. Reporting to the Health Services Manager, the Secretary II acts as a crucial link between clinicians and patients, performing a complex array of administrative and technical tasks to ensure a high standard of patient care. The role involves managing patient inquiries, assisting with forms, scheduling appointments, utilizing electronic patient records for messaging and task management, handling document management, performing physician billing (including provincial, third-party, group, and non-insured services), ordering supplies, providing clerical support, participating in quality improvement initiatives, and performing other duties as assigned. Travel to facilities within Colchester County is required, necessitating a valid driver's license and reliable transportation.

Requirements

Successful completion of a medical office administration program required
Minimum of one (1) year experience in office administration required
Extensive experience in electronic communication (including but not limited to) Microsoft Word, Access and Outlook
Demonstrated competence in verbal and written communication and public relations skills
Reliable transportation is required for work assignment
Must self-identify as Indigenous

Nice To Haves

One (1) to two (2) years’ experience in MSI billing processes preferred
An equivalent combination of experience and training may be considered
Experience with electronic patient records such as (but not limited to) MedAccess preferred
Experience working in a multi-disciplinary, multi-doctor family practice medical office preferred
Knowledge of medical terminology and Dictaphone transcription preferred
Competencies in other languages an asset, French preferred

Responsibilities

Responding to patient inquiries face to face and on the telephone
Identifying patient needs at first point of contact and directing them to services as appropriate
Assisting patients with the completion of forms and other documents
Scheduling and management appointments including office appointments, procedures, group appointments, multi-provider appointments and specialist clinic appointments
Using internal messaging, report generating and task management tools within electronic patients record
Document management including prioritization of documents for review, preparation of chart copies, faxing, uploading of documents to patient health record, verifying documents and disposition of records
Performing all aspects of physician billing including provincial billing (MSI), third party billing, group billing, non-insured services billing, creating and modify billing bundles and generating billing reports
Ordering and distributing medical and office supplies and other equipment, as required
Providing clerical support (e.g. agendas and minutes, organizing meetings) for the team as required
Participate in quality improvement and patient safety initiatives
Perform other duties as assigned to ensure the efficient and effective operation of the department