Secretary I - Intake/Scheduler, FGP - Radiology - Great Neck

NYU Langone Health • Village of Great Neck, NY

1d • Onsite

About The Position

NYU Langone Hospital—Long Island is hiring a Secretary I to support the operations of its Faculty Group Practice Radiology team in Great Neck. The successful candidate performs front-end administrative work, including welcoming patients, answering calls, scheduling appointments, and completing other administrative duties as needed.

The role supports patient access and the patient experience through appointment coordination, communication of preparation instructions, referral and authorization follow-up, records handling, and coordination with providers and colleagues. The Secretary I also supports physicians and practice staff with calendars, correspondence, prescription-refill requests, document processing, and related administrative tasks. The position requires maintaining confidentiality, following organizational and records procedures, and referring clinical questions to licensed staff.

Requirements

• High school diploma.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database, and Internet applications.
• Light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Intermediate knowledge of computer-based scheduling and appointment programs.

Responsibilities

• Schedule visits, treatments, and procedures; review appointment confirmations, manage waitlists, and reschedule patients when physicians are unavailable or schedules are blocked.
• Communicate appointment details, instructions, preparation requirements, forms, referral status, authorization status, and schedule changes to patients.
• Greet patients, answer questions, collect information, and direct requests for assistance to the appropriate person.
• Answer and screen incoming calls, provide information, take messages, and route calls or messages appropriately and promptly.
• Review assigned in-basket messages and patient emails before routing them to the appropriate provider, and follow up with physicians on outstanding patient-care messages.
• Obtain and document referrals in EPIC; initiate and follow up on pre-authorizations and appeals, arrange peer-to-peer communication when required, and manage patient, referral, and authorization work queues.
• Obtain authorizations for services as needed.
• Handle incoming and outgoing mail, faxes, paper records, and electronic documents; prepare routine letters, forms, memoranda, correspondence, labels, and other documents.
• Scan, upload, and forward information in EPIC; follow scanning guidelines for outside records and document disclosures in EPIC in accordance with HIPAA and FGP release-of-information procedures.
• Fulfill medical-record requests within a 10-day timeframe and maintain confidentiality.
• Receive prescription refill requests, locate prescriptions in the electronic medical record, and task an RN, LPN, or provider for evaluation and processing; communicate with pharmacies and patients about relevant demographic, insurance, and status details.
• Refer questions about diagnosis, treatment, or prescription information to an RN, LPN, or provider, and refer surgical and infusion scheduling to a Senior Medical Secretary.
• Manage physician calendars, including creating and sending calendar invitations.
• Complete forms accurately and legibly, secure required signatures, route forms to the correct destination, and refer forms requiring clinical information to licensed staff.
• Maintain cooperative and professional relationships with physicians, nurses, office staff, other NYU Langone sites, the Patient Access Center, and the Central Billing Office.
• Promote MyChart use and sign-up, and support continuity of care across NYU Langone sites.
• Follow patient-experience standards, including the CARES service principles and LEARN service-recovery model; escalate concerns when appropriate.
• Prioritize work and complete multiple tasks accurately and promptly amid changing workloads and deadlines.
• Participate in training staff on registration and office policies and responsibilities; assist, guide, or train less senior staff as appropriate.
• Stay current on best practices, policies, protocols, workflow updates, FOCUS trainings, and job-related tasks.
• Maintain clean personal and patient spaces, including waiting areas, and restock supplies as needed.
• Assist with special projects, reports, and activities; ensure information is accurate and complete and bring problems or questions to a supervisor.
• Perform other related duties as needed by providers and the supervisor.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED