Secretary I Radiology - Full Time - Day

Hackensack Meridian Health•Holmdel Township, NJ

1d•Onsite

About The Position

Interacts with patients and communicates with personnel from various departments and support services as well as the public and department co-workers. Provides administrative and clerical support to the Radiology department.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Excellent written and verbal communication skills.
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Responsibilities

Answers telephones in a courteous/professional manner, takes accurate and complete telephone messages, screens calls and transfers them to the appropriate party.
Facilitates a smooth operation of the office, consistently performs duties with little or no supervision, maintains clerical supplies and orders as necessary, and displays resourcefulness in completion of daily tasks and special projects.
Greets and assists guests/customers upon arrival to the department, provides complete and accurate instructions, and communicates in a clear and concise manner to fill out necessary paperwork pertaining to their appropriate tests.
Properly uses computer systems including hospital EMR, PACS, and any computer systems used by the network, including the necessity for security of these systems.
Collects and forwards outpatient facesheets, Radiology Billing Info and Consent Authorization for Billing and Treatment Form, and a copy of the Report Facesheet (if appropriate) to the appropriate department. Accurately and properly schedules appointments, which includes but not limited to obtaining appropriate clinical, demographic and financial documentation.
Assists other Team members to fulfill department needs (test ordering, test result processing, making copies, filing, mailing, telephone calls, film/report/CD's retrieval/printing/faxing. Assists with the release of medical information.
Maintains consistent records for billing and appropriate tracking (activating accounts, patient in/out, film sign-/sign/out log, responds timely to film requests. Appropriately rescheduling guests/customers and maintains a system for cancellations.
Schedules guests/customer appointments based on physician script requests/order/medical history. Provides appropriate instructions for Pre-registration and specific test preparation.
Ensures work area is neat, clean and properly stocked daily with supplies; notifies the leader when supplies are low. Assures that patient waiting areas are neat, clean, and properly maintained.
Performs administrative duties related to scheduling appointments, patient's instruction, maintenance of records, reception of patients and other administrative duties as required.
Renders services and/or assistance to all patients depending on the individual patient's needs and abilities in moving.
Responsible for scheduled shifts including holidays and weekends.
Performs daily clerical duties, which includes the use of EPIC, PACS, Teletracking System, computer system, patient scheduling, and other computer systems as added by hospital.
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
Performs other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.