Secretary I - Intake/Scheduler, FGP - Outpatient Radiology - Great Neck

NYU Langone Health • Great Neck, NY

11h • Onsite

About The Position

NYU Langone Hospital—Long Island is seeking a Secretary I - Intake/Scheduler to join their Outpatient Radiology team in Great Neck. This role involves performing front-end administrative tasks to support practice operations, including greeting patients, answering calls, scheduling appointments, and other administrative duties as needed. The position is part of a large medical center committed to patient care, education, and research, with a strong emphasis on equity and inclusion.

Requirements

• High School Diploma
• Excellent organizational skills
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Strong customer service orientation
• Basic knowledge of word processing, spreadsheet, database, and Internet applications
• Light, accurate keyboarding skills
• Ability to complete multiple tasks efficiently
• Ability to thrive in a team work environment that pursues a positive patient care experience
• Ability to effectively communicate with all levels of the organization

Nice To Haves

• Intermediate knowledge of computer-based scheduling and appointment programs

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages, addressing questions or routing messages to the appropriate contact.
• Handles faxes and mail.
• Prepares standard letters and forms.
• Supports patient access activities such as greeting patients, collecting information, and answering questions.
• Answers phones and screens incoming calls, providing information, taking messages, or redirecting calls.
• Maintains cooperative and professional relationships with physicians, nurses, and office staff.
• Prioritizes assignments to complete work in a timely manner.
• Demonstrates communication skills using appropriate vocabulary and grammar in person, over the phone, and in writing.
• Participates in training staff in registration and office policies.
• May assist, provide guidance, and/or train less senior staff.
• Reviews and routes in-basket messages and patient emails.
• Provides patients with non-clinical instructions for upcoming appointments/procedures.
• Promotes the use and sign-up of MyChart.
• Follows scanning guidelines and best practices for importing outside documents.
• Reviews the waitlist periodically and ensures patients are contacted.
• Reschedules patients when physicians are out or schedules are blocked.
• Organizes and distributes mail and faxes.
• Mainages physician's calendars including creating and sending calendar invites.
• Releases medical records in accordance with HIPAA and FGP ROI procedures.
• Documents disclosures in Epic and fulfills requests within a 10-day timeframe.
• Processes incoming and outgoing documents via paper and electronic records.
• Scans, uploads, and forwards appropriate information within EPIC.
• Completes forms legibly and accurately, forwarding areas requiring clinical information to appropriate personnel.
• Secures appropriate signatures and forwards documents/forms to the correct destination.
• Follows up with the physician on any outstanding messages related to patient care.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior staff.
• Maintains confidentiality and refers medical diagnosis or treatment questions to RN/provider.
• Refers Surgical and Infusion scheduling to Senior Medical Secretary.
• Prepares routine memoranda, letters, labels, correspondence, and other documents.
• Reviews work for accuracy and completeness.
• Receives prescription refill requests, locates prescriptions in EMR, and tasks appropriate staff for evaluation and processing.
• Communicates with pharmacies and patients to clarify prescription questions related to demographic, insurance, and status information.
• Initiates and follows up on pre-authorizations and appeals.
• Responsible for Patient, Referral, and Authorization work queues.
• Obtains and documents referrals received in EPIC.
• Collaborates with other NYU Langone sites to ensure seamless continuation of care.
• Remains current on latest best practices, policies, and protocols.
• Maintains cleanliness of personal and patient space, including waiting areas, and restocks supplies.
• Communicates with patients, providing scheduling instructions, clarification, updates, and answering related questions.
• Assists with the completion of special projects, reports, and activities, ensuring accuracy and completeness.

Benefits

• Comprehensive benefits and wellness package
• Robust support system for any stage of life
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED