Secretary I - Intake/Scheduler - Reproductive Specialists - Mineola

NYU Langone Health • Mineola, NY

2d • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care across numerous medical and surgical specialties. As a major regional healthcare resource, we are deeply committed to medical education and research, providing a comprehensive range of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are core values, fostering an environment where talented faculty, staff, and students of all identities can thrive. We embrace diversity and value individual skills, ideas, and knowledge.

This role is responsible for providing basic front-desk support for clinical intake operations. The successful candidate may also be responsible for pre-authorizations and certifications, excluding surgical procedures.

Requirements

• High School or equivalent
• Excellent organizational, interpersonal and verbal and written communications skills
• Strong customer service skills
• Ability to complete multiple tasks efficiently and thrive in a team work environment
• Knowledge of Microsoft Office, database and internet applications
• Light, accurate keyboarding skills
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• 6 months Physician practice office experience
• Knowledge of medical terminology
• Knowledge of EPIC Ambulatory

Responsibilities

• Performs other duties as assigned
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.)
• Screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs callers to the appropriate person or area.
• Schedules routine appointments, follow-ups for visits and procedures that do not require or have already been pre-authorized.
• Refers all inquiries regarding pre-authorizations/certifications to the appropriate person.
• Responsible for collecting and completing any patient-related documents.
• Assists patients in enrolling in Patient Secure if necessary.
• Responsible for daily confirmation of patient appointments, with appropriate notations in system.
• Maintains schedule to ensure no gaps in the scheduling system.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
• On subsequent visits, asks patients to verify demographic info and makes any necessary edits.
• Collects and asks patients to sign patient-related documents including HIPAA, MSPQ, ABN, etc.
• Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Responsible for collecting co-pays and any other balances owed to the institution.
• Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• May be responsible for pre-authorizations and certifications with the exception of surgical procedures.
• Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Assists patients who have questions regarding insurance coverage.
• Refers patients who are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the appropriate business office contact.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately, and according to instructions.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.
• Maintains and receives files for the area.
• Maintains files in an organized and up-to-date manner in order to facilitate their retrieval.
• Completes filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for the area/section.
• Distributes materials according to the content of communications and departmental procedures.
• Logs in materials with respect to time and date when applicable.
• Processes incoming and outgoing documents.
• Completes forms neatly.
• Secures appropriate signatures and forwards documents/forms to the correct destination based on pertinent Medical Center procedures.
• Maintains a copy for files.
• Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of space, restocks supplies as needed.
• Notifies supervisor of any shortage of supplies.
• May assist, provide guidance and/or train staff with completing intake-related duties.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED