Secretary I - Intake/Scheduler, FGP - Patchogue

NYU Langone Health • Patchogue, NY

3d • Onsite

About The Position

Responsible for providing basic front-desk support for clinical intake operations. May be responsible for pre-authorizations and certifications with the exception of surgical procedures.

Requirements

• High School or equivalent
• Excellent organizational, interpersonal and verbal and written communications skills
• Strong customer service skills
• Ability to complete multiple tasks efficiently and thrive in a team work environment
• Knowledge of Microsoft Office, database and internet applications
• Light, accurate keyboarding skills
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• 6 months Physician practice office experience
• Knowledge of medical terminology
• Knowledge of EPIC Ambulatory

Responsibilities

• Performs other duties as assigned
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.). Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
• Schedules routine appointments, follow-ups for visits and procedures that do not require or have already been pre-authorized. Refers all inquiries regarding pre-authorizations/certifications to the appropriate person.
• Responsible for collecting and completing any patient related documents.
• Assist patient in enrolling in Patient Secure if necessary.
• Responsible for daily confirmation of patient appointments, with appropriate notations in system.
• Maintains schedule to ensure no gaps in scheduling system.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic related data and materials from patients andor their representatives.
• Obtains insurance information (ID card, member group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
• On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
• Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Responsible for collecting co-pays and any other balances owed to institution.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• May be responsible for pre-authorizations and certifications with the exception of surgical procedures.
• Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Assists patients who have a question regarding insurance coverage.
• Refers patients who are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the appropriate business office contact.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.
• Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval.
• Completes filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for area section.
• Distributes materials according to content of communications and departmental procedures.
• Logs in materials with respect to time and data when applicable.
• Processes incoming and outgoing documents.
• Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures.
• Maintains copy for files.
• Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of space, restocks supplies as needed.
• Notifies supervisor of any shortage of supplies.
• May assist, provide guidance and/or train staff with completing intake related duties.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED