Secondary to Medicare Account Representative

Select Medical•Canonsburg, PA

8d•$17•Onsite

About The Position

Are you passionate about healthcare and billing operations? Select Medical / NovaCare Rehabilitation is hiring a Secondary to Medicare Account Representative to join our dynamic and fast-paced Outpatient Central Business Office (CBO) team in Canonsburg, PA. If you’re seeking a rewarding career with opportunities for growth and advancement, we encourage you to apply! As a Secondary to Medicare Account Representative, you will play a key role in optimizing billing and collections performance. You will manage overdue balances, investigate claim issues, and work closely with patients and insurance companies to ensure timely payments. Your contributions will directly impact the success of our Central Business Office and the achievement of our annual business goals.

Requirements

High School Diploma or equivalent.
At least one year of customer service experience (retail, hospitality, banking, or healthcare).

Nice To Haves

Experience in an office or medical billing environment.
Strong computer skills with proficiency in Microsoft Word and Excel.
Ability to work efficiently across multiple programs with dual monitors.
Excellent communication, organizational, and problem-solving skills.
Detail-oriented, adaptable, and able to meet deadlines.
Passionate about career development and contributing to a collaborative team environment.

Responsibilities

Review and manage open secondary claim balances where Medicare is the primary or secondary payer.
Investigate claims overdue by 60 days or more; document all verbal and written communications.
Conduct outbound calls to patients and insurance companies to resolve outstanding balances.
Manage incoming correspondence and address inquiries from patients, field offices, and centers.
Identify billing errors and payer issues; escalate concerns to supervisors as needed.
Maintain accurate records and ensure timely follow-ups for account resolution.