Second Shift Compliance Manager

City Wide Facility Solutions•Ontario, CA

5d•Remote

About The Position

City Wide Facility Solutions is seeking a Second Shift Manager to join our operations team and help oversee evening operations across a portfolio of commercial facilities. This is a field operations role for someone who enjoys working independently, solving problems, building relationships, and ensuring clients receive exceptional service. As a member of our second shift management team, you'll work closely with Facility Solutions Managers, fellow Second Shift Managers, Independent Contractors, and clients to ensure our high standards are consistently met. No two evenings are exactly alike. One night you may be helping launch a new client, the next coaching an Independent Contractor, conducting quality inspections, or resolving a service issue before it becomes a larger problem. If you enjoy making decisions, taking ownership, and having a direct impact on customer satisfaction, we'd love to meet you. This position is ideal for someone who enjoys the flexibility and independence that comes with working second shift while making a meaningful impact on our clients and operations every evening.

Requirements

Previous second-shift or overnight management experience required.
Three or more years of management or supervisory experience.
Experience coaching, motivating, and managing teams across multiple locations.
Strong organizational skills with exceptional attention to detail.
Excellent verbal and written communication skills.
The ability to make sound decisions independently while managing multiple priorities.
A positive, solution-oriented attitude with outstanding customer service skills.
Reliable transportation with a valid driver's license.
Bilingual English/Spanish required.

Nice To Haves

Commercial janitorial or facility services experience is a plus, but not required.

Responsibilities

Develop and maintain strong working relationships with Independent Contractors by communicating expectations, providing coaching, and resolving issues.
Conduct quality inspections to ensure services are performed according to client specifications and City Wide standards.
Partner daily with Facility Solutions Managers and fellow Second Shift Managers to communicate client concerns, contractor performance, and operational priorities.
Execute City Wide's New Start Policy, Customer Complaint Policy, STAR Policy, and other operational procedures.
Manage client requests, service concerns, new client starts, and priority accounts requiring additional attention.
Make recommendations regarding contractor assignments, performance improvement, and contractor replacement when necessary.
Ensure compliance with client policies, cleaning specifications, safety requirements, and approved equipment and chemicals.
Utilize City Wide's CRM to complete inspections, upload photos, document service issues, and maintain accurate records.
Represent City Wide professionally while building long-term relationships with clients and Independent Contractors.
Perform additional duties as assigned to support operational excellence.