Vibee - Seasonal Venue Event Manager

Live Nation Entertainment•Las Vegas, NV

33d•$25 - $28•Onsite

About The Position

WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on… WHO ARE WE? Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations. THE ROLE This role focuses on overseeing and coordinating events held at a specific venue, where VIBEE events are held. This role is to ensure that everything runs smoothly before, during, and after an event.

Requirements

Minimum 3 years in Event Production with a proven track record in leadership roles focused on fan experience, customer service, or hospitality, preferably within the entertainment industry.
Demonstrated reputation for excellence with at least 5 professional references.
Superior communication and organizational abilities with strong multitasking skills.
Proficient in Google Suite applications; particularly Google Sheets.
Ability to work long hours with a flexible schedule, accommodating operational needs.
Capable of responding professionally to changes and unexpected situations in a dynamic event environment.
Willingness to work evenings and weekends as required by event schedules.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.

Responsibilities

Team Leadership & Supervision
Supervise and guide the team, ensuring they perform tasks efficiently and maintain quality standards.
Encourage and provide support to staff, ensuring a positive and productive work environment.
Assign responsibilities to team members, ensuring all areas are covered throughout the shift.
Provide on-the-job training or guidance to new employees, ensuring they understand operational procedures and expectations.
Administrative Tasks
Create and manage weekly staff schedules, balancing workload efficiently within budgetary constraints in collaboration with Project Managers, Producers and other stakeholders.
Monitor staff breaks in accordance with local labor laws and uphold all policies and procedures.
Address and resolve staffing issues promptly to maintain smooth operations.
Work with HR as needed
Uphold safety protocols and maintain a risk-free environment, promoting awareness among staff
Timekeeping: Ensure that staff are following schedules and taking breaks according to company guidelines.
Documentation: Complete necessary reports or documentation related to incidents, operational issues, or customer interactions.
Disciplinary Action: Address minor performance issues or conflicts within the team, escalating more serious concerns to senior management if needed.
Other duties as required
Operational Oversight
Ensure smooth execution of daily operational tasks, maintaining efficiency and organization within the department.
Monitor the availability of materials, equipment, or resources required for the operation and inform management if there are any shortages or issues.
Ensure all team members are completing their tasks as expected, providing guidance when needed.
Customer Service & Client Relations
Handle customer or client concerns and complaints, addressing issues promptly and professionally.
Ensure that the team delivers high-quality service, following organizational standards and guidelines.
Manage complex or escalated customer service situations that require managerial attention, ensuring resolutions align with company policies.
Health, Safety & Compliance
Ensure that staff adhere to all health and safety guidelines, maintaining a safe working environment for everyone.
Ensure that operations follow company policies, procedures, and legal or regulatory standards.
Respond to emergencies or crises effectively, taking appropriate actions to manage the situation.
Communication & Reporting
Communicate clearly and effectively with the team, ensuring everyone is aware of their responsibilities and any updates during the shift.
Record any significant incidents, customer concerns, or operational issues, ensuring that management is informed when necessary.
Provide feedback to the team on performance, addressing any issues and offering guidance for improvement.

Benefits

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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