Venue Operations Manager - Major Event

Vectour Group•Kansas City, MO

About The Position

Vectour Group (Vectour) is seeking a high performing Venue Operations Manager for our major event projects. This role is responsible for the people, processes, and performance that make our venue transportation services run flawlessly. The Venue Operations Manager oversees all on-site supervisors and staff, ensures seamless passenger flow, and delivers world-class service to clients and event constituents. This is your opportunity to lead teams and deliver excellence on event day for once in a lifetime events. Since the 1996 Summer Olympics Games, we’ve being apart of delivering transportation solutions for some of the world’s most complex and high-profile events — including five Olympic Games, multiple national political conventions, presidential inaugurations, Super Bowls, The World Games, and Major League Baseball projects. Our team is made up of industry public transit professionals and event operations experts committed to “The Vectour Way” — safety, reliability, precision, and community impact. We hire individuals who make customer service and safety their top priorities. If you have the drive, confidence, and determination to succeed, Vectour Group (Vectour) is looking for you! Every member of our diverse team is essential to our success. Vectour Group is a leader in transportation management and support services with a legacy rooted in over 40 years of industry experience. Our diverse capabilities include transportation system planning, bus and shuttle operations, event mobility solutions, fleet/facility utility services, public outreach, and technology integration.

Requirements

3-5 years of experience in operations, event staffing, security, or related field
Experience supervising teams in fast-paced, high-pressure environments
Strong leadership and coaching skills with ability to motivate teams to perform at their best
Excellent communication, organization, and customer service skills
Proven ability to manage schedules and staff effectively
A proactive, solution-oriented mindset and flexibility to adapt quickly
Bachelor's degree in Business, Sports Management, or related field, or equivalent experience
Ability to stand and walk for extended periods during events
Ability to work outdoors in various weather conditions
Ability to work flexible hours including early mornings, late nights, and weekends during event periods

Nice To Haves

Experience with major events, stadium operations, or large-scale public gatherings
Background in crowd management, guest services, or venue operations
Familiarity with radio communications and real-time coordination systems

Responsibilities

Develop staffing plans for assigned venues, determining headcount and shift schedules for all operational positions
Recruit, hire, and train for event day execution
Plan crowd management strategies for load zones, queuing areas, and high-traffic locations
Collaborate with security teams and coordinate transportation integration with venue security protocols
Integrate transportation operations with other functional areas including parking, wayfinding, and guest services
Lead daily venue operations, ensuring everything runs efficiently and smooth
Supervise venue/site supervisors including Load Zone, Bus Staging, Traffic, and other operational supervisors
Monitor passenger flow, queue lengths, and service levels in real-time
Coordinate bus arrivals and departures with depot operations to ensure on-time service
Respond quickly to operational issues, service disruptions, and changing conditions
Communicate proactively with clients and stakeholders, consistently exceeding expectations
Coach and mentor your team, developing skills, morale, and performance to deliver world-class service
Conduct pre-event briefings and training for venue staff
Foster engagement, accountability, and teamwork at every level
Ensure all positions are properly staffed and personnel are in place before event start