Michaels Seasonal TM

Michaels Stores•London, OH

4d•Onsite

About The Position

Michaels is seeking a Seasonal Team Member (TM) to join their store in London, KY. This role focuses on delivering excellent customer service, assisting shoppers, and ensuring a positive checkout experience. Responsibilities include truck unloading, merchandise stocking, maintaining store recovery standards, and supporting various operational processes. The position also involves engaging customers with loyalty programs and surveys, assisting with online order fulfillment, and upholding company policies and safety programs. Team members are expected to interact positively and respectfully with colleagues and customers, embodying the company's values. Cross-training in Custom Framing may also be required, along with other assigned duties.

Requirements

Retail and/or customer service experience preferred
Must be at least sixteen (16) years or older
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Responsibilities

Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned