Seasonal Support Champion Associate, Mall at Prince Georges

Macy's • Hyattsville, MD

9d • Onsite

About The Position

Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Seasonal Champion, you play a key role in creating a welcoming, energized, and customer-focused environment during our busiest time of year. You’ll lead by example-supporting your peers, driving a culture of service and sales across all channels, and helping maintain a clean, organized, and inspiring store. Whether sharing product knowledge, helping customers find their perfect item, training new colleagues, or stepping in to support store operations, you bring enthusiasm, adaptability, and a genuine passion for hospitality to every shift. Your leadership helps set the tone for the season and ensures customers and colleagues alike feel valued and supported.

Requirements

• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
• Coordinate with store leadership to identify and address operational challenges.
• Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
• Available to support the needs of the business including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Responsibilities

• Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales.
• Redirecting support as needed.
• Recovering fitting rooms, updating signs and pricing, helping with support functions in the store, and jumping in on merchandise moves-keeping the floor looking great throughout the day.
• Reminding the team to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch.
• Model collaboration, honesty, and care-supporting your peers so the whole team can better serve our customers and communities.
• Strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Access your earned wages anytime
• Merchandise discounts
• Performance-based incentives
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed