Seasonal Supervisor Queen Victoria Place Restaurant

The Niagara Parks Commission•Niagara-on-the-Lake, ON

13d•CA$31 - CA$37•Onsite

About The Position

Join the Team Behind One of One of the World’s Most Iconic Destinations. At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world. Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

Requirements

Completed a Secondary School diploma or the equivalent knowledge and experience.
Minimum three (3) years of food and beverage industry experience.
Strong customer service skills, analytical and financial skills and experience, effective interpersonal skills including oral and written communication skills, organizational and planning skills, ability to multi-task and prioritize.

Responsibilities

Organizes daily tour bookings.
Communicates & co-ordinates with the kitchen & guests to ensure quality of meals & service of operations meets/exceeds acceptable standards.
Manages inventory levels of food and beverage stock & prepares orders when required.
Provides recommendations to improve the menus, product, service & efficiency of the operations.
Prepare and co-ordinate accurate and up-to-date signage, price lists and labels for all areas of operation.
Assists in all areas of the restaurant and kitchen operations as needed (I.e. cash, hosts, dishwashers, bussers, etc.).
Maintains confidentiality for all aspects of business operations
Sunshine Report – enters relevant data at start of season and maintains throughout the season (rates of pay, Holiday Pay entitlement, etc.)
Completes bi-weekly payroll; checks daily extensions, totals hours, prepares time sheets; provides overtime report to Manager: Aloha POS programming-menu, taxes, discounts, employees, etc.
Maintains and provides daily records and statistics & generates reports that capture departmental sales, productivity, labour costs, inventory, etc.
Manages the daily cash transactions for restaurant operations including; floats, billings, imprest funds, daily change orders, conducts cash audits and is accountable for any cash discrepancies; develops, maintains and revises staffing guides and job tasks.
Provides recommendations regarding operational issues
Performs other clerical/administrative duties such as answering phones, making reservations, etc.
Prepare all administration for seasonal staff(I.e. contracts, change of rates, final pay record, appraisals)
Ensures equipment is in good operating order and arranges for repairs as required.
Supervises and writes schedules for all staff including bargaining unit and students, determining work stations assigning tasks, monitoring and evaluating staff, ensuring budgeted targets are met.
Trains new supervisory staff.
Monitors quality of food, cleanliness of restaurant, level of service and other standards for the operations.
Provides technical guidance, advice and assistance to staff.
Attends training seminars and trade shows where relevant, and relays the information gathered there to staff.
Ensures prompt and efficient customer service and follows up with concerns and takes required actions; Resolves guests concerns.
Participates in hiring, corrective action, staff development, training and employee relations; reviews and updates policies and procedure with manager as required.
Under the supervision of the Queen Victoria Place Manager writes and delivers performance appraisals for all staff.
Ensures that employees, contractors, etc. work in compliance with the Occupational Health & Safety Act, the NPC Code of Conduct, AGCO regulations all other relevant policies/procedures
Ensures uniform and staff appearance standards are maintained.
Participates in the development of in-house training, ensures outside training (CPR, First Aid, H&S Orientation Smart Serve, all HR courses) is organized and completion of training is documented.
Ensure efficient staffing levels are maintained and budgeted targets are met
Performs other related duties.
Prepares financial and/or business forecast for reporting and scheduling purposes.
Assists when required in coordinating and delegating catering, banquets and other events.
Reviews and signs requisitions/monthly summaries / transfers, etc. when required.
Develops and creates Memos and Friendly Reminders to assist staff in performing tasks to the established standards
Attends and participates in Manager meetings
As assigned.

Benefits

Employer‑matched Defined Benefit Pension Plan
Extended health, dental, and vision coverage
Life and disability insurance
Vacation entitlements and paid time off
Employee Family Assistance Program (EFAP)
Professional development and growth opportunities
Discounts at Niagara Parks retail, culinary, and golf locations
Complimentary passes to Niagara Parks attractions to share with family and friends
Free entry at Niagara Parks attractions
Access to the Attractions Ontario Reciprocal Program
Exclusive Perkopolis discounts
Free transportation on the WEGO Green Line and Falls Incline Railway