Seasonal Service Team Member - PT
About The Position
This role involves delivering friendly customer service, assisting customers in shopping and finding products, and ensuring a fast and friendly checkout experience. Responsibilities include truck unloading, merchandise duties, and maintaining store recovery standards to uphold brand promises. The position also requires participation in Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), as well as supporting shrink and safety programs. Team members are expected to adhere to Standard Operating Procedures (SOPs) and Company programs, interact respectfully with others, and promote the organization's vision and values. Cross-training in Custom Framing selling and production may also be required, along with other assigned duties.
Requirements
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
- Michaels requires all team members in this role to be at least sixteen (16) years or older.
Nice To Haves
- Retail and/or customer service experience preferred
Responsibilities
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Access to partner discount programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
