Seasonal Service & Rental Counter Associate

evo•Salt Lake City, UT

2d•$18 - $21

About The Position

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together. As a Service & Rental Associate, this role involves providing essential support to the rental shop operations, catering to the needs of our customers, and ensuring the efficient functioning of the service and rental process. Responsibilities include preparing rental bikes, skis, or boards as per the season, cleaning, receiving customer equipment for tunes or mounts, coordinating with technicians, answering phone inquiries, assisting mechanics with bike tunes, aiding ski techs in binding tests, servicing rental bikes as needed, managing recycling, and detailing bikes upon return. Additionally, this position requires following up with customers when technicians are occupied.

Requirements

Proficiency in using standard office and communication tools.
Adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management
Embodies, honors, and lives our core values: The Great 8

Nice To Haves

Experience with high-volume rentals of skis, snowboards, or bikes is preferred.

Responsibilities

Prepare rental equipment, including bikes, skis, or snowboards, according to seasonal demands.
Ensure the cleanliness and maintenance of rental equipment.
Accept and document customer equipment for tuning or mounting services.
Coordinate with technicians for the completion and handoff of tunes and mounts.
Answer phone calls and assist customers with inquiries and rental requests.
Collaborate with mechanics in performing bike tunes and assist ski techs in binding tests.
Service rental bikes when required, addressing maintenance needs promptly.
Manage recycling activities and maintain a clean work environment.
Detail bikes when returned in a dirty condition.
Follow up with customers when technicians are unavailable to answer inquiries.