Seasonal Server

Trump International Hotel and Tower Chicago•Chicago, IL

9d•Onsite

About The Position

The service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Requirements

Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings, service ware, and menu items.
Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
Ability to remember, recite, and promote the variety of menu items.
Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
Food Service Sanitation Required.
Alcohol Service permit (if state required).
Meet minimum age requirements for jurisdiction.

Nice To Haves

Prefer previous serving experience.

Responsibilities

Check station before, during and after shift for proper set-up and cleanliness.
Greet the guests in a friendly and courteous manager and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minor and intoxicated guests.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any dessert items or specialty coffees.
Ascertain guest satisfaction and present check. Process check per hotel procedures.
Attend required meetings.
Perform any general cleaning tasks using standard hotel cleaning procedures as assigned by supervisor to adhere to health standards.
Supplement the bus help in clearing and resetting the tables.
Perform all assigned side work to include replenishing condiments and restocking side stands.
Perform other during as requested, such as answering telephones, handling special guest requests, and greet and seat guests according to standards.