Seasonal Selling Associate (FOH)
About The Position
WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: As a Seasonal Selling Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Sales Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service.
Requirements
- Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services
- Familiar with and able to use retail and mobile technologies
- Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays
Responsibilities
- Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
- Serve in different areas of the store based on business needs
- Process efficient Point of Sale transactions as needed
- Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
- Demonstrate follow-up on customer requests, questions and needs
- Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
- Partner to support Fitting Room Experiences when needed
- Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery
Benefits
- An amazing employee discount
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
