Seasonal Security Officer

HEI Hotels & Resorts•Cleveland, OH

1d•Onsite

About The Position

The Westin Cleveland is seeking a Seasonal Security Officer to join their hospitality team. This role involves performing protective, preventative, safety, and security-related enforcement functions to ensure the safety and well-being of hotel guests, associates, and vendors. The officer will implement and monitor Standard Operating Procedures (SOPs), Mission, Vision, and Values in a courteous and restrained manner, especially during emergencies, undesired conduct, disturbances, and threats. The hotel is a 484-room property located in downtown Cleveland, near attractions like the Rock and Roll Hall of Fame, Great Lakes Science Center, Cleveland Convention Center, Huntington Bank Field, and Rocket Mortgage Field House Arena. HEI Hotels and Resorts is committed to building a diverse and inclusive workplace and encourages individuals with varied experiences to apply. They also value U.S. military experience.

Requirements

Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs. with or without reasonable accommodation.
Sufficient manual dexterity in hands with or without reasonable accommodation.
Ability to climb stairs and ladders at a rapid pace with or without reasonable accommodation.
Ability to perform duties within extreme temperature ranges with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems.
Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property.
Watch for suspicious persons entering, exiting, or loitering around building.
Conduct walk through observations of entire hotel.
Promote safe work practices.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.