Seasonal Sales Support - West Edmonton Mall

Tiffany & Co. • Edmonton, AB

6d • Onsite

About The Position

Seasonal Team Members at Tiffany & Co. are crucial in embodying the brand during the holiday season. They act as excellent communicators and positive brand ambassadors, ensuring clients have memorable experiences. This role is an opportunity to join a luxury jeweler that values freedom, wit, and joy in creating legendary beauty. As a Seasonal Team Member, you will be responsible for welcoming clients warmly, assisting them effectively, and providing an experience that aligns with the Tiffany brand. You will enhance the client experience through hospitality and store amenities, aiming to build personalized connections that positively influence sales and service. Additional duties include assisting with the engraving station, managing the client waiting list, ensuring the hospitality area is stocked and organized, communicating service issues to management, supporting the sales team with tasks like boxing and wrapping, replenishing supplies, maintaining the tidiness of POS stations and sales floors, and performing POS functions post-purchase. You will also assist the operations team with operational procedures and after-sales servicing to ensure smooth store operations, and help with inventory and special projects as needed.

Requirements

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in Canada.

Responsibilities

• Act as an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed