Seasonal Sales Associate

Cole Haan•Nashville, TN

About The Position

At Cole Haan, Sales Associates (Stylists) inspire confidence through style by helping customers find products that fit their lifestyle and everyday needs. The role acts as a trusted advisor, fit expert, and brand ambassador, using the company’s “#RUOBSESSED?” Selling Program and “Step Into Style” approach to provide personalized recommendations and create inspiring shopping experiences. Stylists build customer confidence and loyalty while supporting store sales and goals. The position also supports store operations, including visual merchandising, shipment processing, sales-floor replenishment, Enterprise Order Management omni-channel processing, and housekeeping. Associates are expected to follow company policies and operational, loss-prevention, health, and safety procedures, and contribute to a collaborative, inclusive, customer-focused team environment.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to identify customer needs, build connections, and offer personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with styling recommendations across product categories and head-to-toe solutions.
Address customer concerns and objections thoughtfully and recommend products suited to customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Use fit expertise, product knowledge, and styling ability to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.